Directv Login?? (1 Viewer)

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tigerfan33

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Thanks guys.
Cleared cookies but still no luck. Using safari on iPhone and iPad with no luck. Strange. I was just on it about 10 days ago.


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tigerfan33

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Must be on my end somewhere.
I called Directv to get the info I was looking for online on my account.
I'll try again at work tomorrow.


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RobertSM

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If you can't access the site tomorrow, download the dtv app and sign into that just to make sure the problem is safari not a password issue


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tigerfan33

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Update.
On Directv's end.
Supposedly will be in touch with me within 72 hours. We will see...


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tigerfan33

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The rep tried using my email and got no where. Said for some reason it looks as if I were trying to bundle accounts which would be impossible in my situation. Thus she escalated to the right tech dept to handle.


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Jimbo

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The rep tried using my email and got no where. Said for some reason it looks as if I were trying to bundle accounts which would be impossible in my situation. Thus she escalated to the right tech dept to handle.


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I see what your saying now ...
I think I have had a few different log ins, one was a "user name" and another is my email.
I think the user name one I use to use no longer works but my email does ...
Did you have more than one at some time ?
If so, have you tried both ?
 

tigerfan33

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Had user name last year with Directv and wireless. When I dropped wireless the user name was cancelled since there was no more bundle. Dropped Directv too for about 5 months then came back. No problem using online until about 10 days ago.
The user name is still canceled.


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Jimbo

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Had user name last year with Directv and wireless. When I dropped wireless the user name was cancelled since there was no more bundle. Dropped Directv too for about 5 months then came back. No problem using online until about 10 days ago.
The user name is still canceled.


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Can't you just Chat in or Call and have them re set it to whatever you want to use ?
 

tigerfan33

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This has become past ridiculous. Three calls and same answer. Escalated and Directv will be in touch with 72 hours (yeah right).
I call in again no notes about issue or anything about escalating anything.
Anyone seen Groundhog Day? I'm living it with Directv.


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tigerfan33

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Called Directv again (10+ times) to fix my login issue.
They again said they would escalate and call back within 72 hours.
They called!!
The tech said he needed my password for him to submit a ticket. I refused and told him I have never given any password over the phone....ever for anything.
He went ahead and submitted a ticket.
What a joke. Almost a year with this crap!
 

Jimbo

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Called Directv again (10+ times) to fix my login issue.
They again said they would escalate and call back within 72 hours.
They called!!
The tech said he needed my password for him to submit a ticket. I refused and told him I have never given any password over the phone....ever for anything.
He went ahead and submitted a ticket.
What a joke. Almost a year with this crap!
Did you ever try what I posted earlier and CHAT with them ?
Its much easier and quicker.
 

tigerfan33

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This is much more complicated than a chat.
There seems to be no high techs at AT&T who can fix this. Going on almost a year is a joke.
 
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