DIRECTV PROTECTION PLAN Question

[syn0psys-]

Well I just had this occur when I dropped my remote. I was told by the first person I talked to said that anything was covered under the protection plan even damage of if the dog ate it... IM SORRY TO INFORM, that is false. According to the protection plan represenative that I talked to informed me that DIRECTV's Protection Plan only covers stuff that is deemed within DIRECTV's reasonable control. Which needless to say I had to pay for the remote and was corrected by the protection plan rep. Plus the rep had mentioned that even if your verfying troubleshooting, or done it before you call. May just as well plan doing it again, because it doesn't matter how many times you do the troubleshooting on your own or with someone on the phone, make sure they are with the protection plan department, because even if you've done it they have 2 options. TO have you do it again or charge you for the service call. Which as a customer I understand they are tying to help us to resolve problems, but why do they have us doing the same steps over and over even though it never fixes the problem!!!

 

[stevesmall]

Well I just had this occur when I dropped my remote. I was told by the first person I talked to said that anything was covered under the protection plan even damage of if the dog ate it... IM SORRY TO INFORM, that is false. According to the protection plan represenative that I talked to informed me that DIRECTV's Protection Plan only covers stuff that is deemed within DIRECTV's reasonable control. Which needless to say I had to pay for the remote and was corrected by the protection plan rep. Plus the rep had mentioned that even if your verfying troubleshooting, or done it before you call. May just as well plan doing it again, because it doesn't matter how many times you do the troubleshooting on your own or with someone on the phone, make sure they are with the protection plan department, because even if you've done it they have 2 options. TO have you do it again or charge you for the service call. Which as a customer I understand they are tying to help us to resolve problems, but why do they have us doing the same steps over and over even though it never fixes the problem!!!

Hello,
i have the protection plan, have had it for a few years and i have had remotes replaced on at least 3 occasions. 2 dishes came down with wind , replaced no charge. $ different receivers replaced again no charge. This is either a change in the plan or u have a cs rep giving u false info <<this is what i would bet on.

 

[Jimbo]

If your smart you will take a video camera and scan your whole house and all your toys Like I did. And put the tape in your Safe Deposit Box at your bank, and send a copy to a close friend so you have all your bases covered.

And your insurance company

 

[Jimbo]

Well I just had this occur when I dropped my remote. I was told by the first person I talked to said that anything was covered under the protection plan even damage of if the dog ate it... IM SORRY TO INFORM, that is false. According to the protection plan represenative that I talked to informed me that DIRECTV's Protection Plan only covers stuff that is deemed within DIRECTV's reasonable control. Which needless to say I had to pay for the remote and was corrected by the protection plan rep. Plus the rep had mentioned that even if your verfying troubleshooting, or done it before you call. May just as well plan doing it again, because it doesn't matter how many times you do the troubleshooting on your own or with someone on the phone, make sure they are with the protection plan department, because even if you've done it they have 2 options. TO have you do it again or charge you for the service call. Which as a customer I understand they are tying to help us to resolve problems, but why do they have us doing the same steps over and over even though it never fixes the problem!!!

Hello,
i have the protection plan, have had it for a few years and i have had remotes replaced on at least 3 occasions. 2 dishes came down with wind , replaced no charge. $ different receivers replaced again no charge. This is either a change in the plan or u have a cs rep giving u false info <<this is what i would bet on.

How much did D* charge you for a replacement remote ?
You can get them at CC for about $ 20-25 ...

Jimbo

 

[stevesmall]

How much did D* charge you for a replacement remote ?
You can get them at CC for about $ 20-25 ...

Jimbo

was never charged for a replacement remote, it was covered under the protection plan, no charge for shipping ever, never any charge for replacement boxes either