Directv receiver problems

[Dennis Brown]

I have three HR24's connected to the same satellite dish. None of them work properly. On the worse one the picture freezes sometimes every day or night. As such, programs are rarely recorded. Sometime an error message comes on indicating that the signal has been lost. I've checked the connections and they're all ok. Once I reset the received everything's ok ... for a while. The other two receivers periodically lose signal but quickly regain it. The Directv folks have not been helpful. Even after their usual tests the receivers continue to malfunction. Last week a customer service rep indicated that there was a software problem that the Directv technicians would have corrected by the weekend. The weekend is over and the problems persist.
The reps refused to replace any of the receivers.

I appealed to a supervisor who was not helpful and also refused to replace the receivers.

Does anyone have any idea what recourse I have other than moving to another service provider.

 

[raoul5788]

Please describe your setup, is it a swm or are you using a multiswitch? What are you signal levels on all of the satellites?

 

[Dennis Brown]

It's a swim. Assuming you are referring to signal strength, the transponders all register 95-99.

 

[goaliebob99]

It could possibly be a bad LNB. Have they swapped that out? With the weather changes going on it could be fine in warm weather but flake out when it gets cold.

 

[Dennis Brown]

They have not changed the LNB and don't appear to want to do anything. I have been a Directv subscriber for a long time. I spend more than $200/month for my programming. I don't understand why they are treating me in such a shabby manner.

 

[acostapimps]

maybe cabling issues or HDD issues on maybe 1 of your HR24's
I would call Directv again and press on the issue, they should be able to send a technician.

 

[raoul5788]

I assume you have checked all of the cabling, including the power inserter. It does sound like an lnb, but could be a common cable between the dish and the splitter. Have you requested a service call?