I am surprised that it was the box, but in any case, I am glad to hear that your issue has been resolved.
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- Thread starter Jillian
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I don't mind eating my words either. Things should not work this way. If nothing else mass produced eq must be identical and interchangeable. Finding a specific model & mfg code is above what can be expected to happen.
Joe
Thanks msmith. I thought it was the receiver because the same thing happened one time before. I had a faulty box that was replaced once before. The same things like poor color , misty looking like looking through a thin mist or fog , dark golden complexion on faces , Colors like pink , blue , green, red , orange looking like florescent colors. Nighttime images too dark to tell what they were . I had a receiver that was like this once before and that is the first thing I thought of. when I saw this with this receiver. It has to be the box. Too many similar color and picture clarity problems.
Apparently you never read the posts. I SAID the technician tried to adjust with the TV settings to no avail. And yes I believed that the receiver was defective and when he replaced it , proved that it was. good that you think you know it all. Proven that you don't.
Do we have an "Ignore" button on here ? We should if we haven't. Such responses as this guy's needs an ignore button.
Every single media device (even identical models from the same manufacturer coming off the same production line on the same day, one right after the other) will have different display characteristics due in part to manufacturing tolerances among other things. Just because a receiver produced different color saturations than an older model does not mean the new receiver was 'defective' or 'the problem'. It was just different. I'm happy that you were able to achieve an acceptable picture according to your preconceived notions of what is "correct". However, I must inform you that you're opinion of what a picture "should" look like is totally irrelevant in determining whether or not electronic hardware is functioning as it was intended. Very few people have ever seen a properly calibrated display device (aka TV) in their life, and nearly ever one of them would say it looks "washed out", "dimmer", or "slightly yellow." There is an international standard for how display devices ought to function. It is not subjective. Most are so used to seeing TVs in VIVID (horribly inaccurate) mode that they've begun to believe anything else is "wrong", when in fact they haven't been properly educated on what a good picture should look like. Kudos to the installer for accommodating your request, or perhaps he was just as ignorant regarding the topic. Either way, you're happy, and that is good.
It just irritates me to no end when a customer insists a piece of hardware is defective, and expects a technician to bend over backwards to replace it, even though it's functioning exactly as intended (yet different from the customers' expectations.)
Maybe the receiver was totally broken, and displaying incorrectly. Just because I've never seen anything like it in over 9 years, having installed close to 10,000 IRDs, doesn't mean it couldn't happen.
P.S. Don't ignore dissenting opinions. Engage them. Otherwise you're just proving me right regarding your open-mindedness.
It just irritates me to no end when a customer insists a piece of hardware is defective, and expects a technician to bend over backwards to replace it, even though it's functioning exactly as intended (yet different from the customers' expectations.)
Maybe the receiver was totally broken, and displaying incorrectly. Just because I've never seen anything like it in over 9 years, having installed close to 10,000 IRDs, doesn't mean it couldn't happen.
P.S. Don't ignore dissenting opinions. Engage them. Otherwise you're just proving me right regarding your open-mindedness.
She is happy. Is there any need to explain your position and post further? Let's move on and be happy for the Op.
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Yep your worked. Past tense. They probably fired you. People with your attitude give a bad name to reputable companies. A professional you weren't and aren't your attitude shows this.
Ah,
You know the names of some reputable installation companies? I had superior customer contact experiences and very few technical issues. But I did need the courts to get paid. If I show you the papers will you write me a check?
Joe
My bad, I've had a horrible day. Not that it's justified, it's not the OP's problem it's mine. My apologies, I was out of line. The OP was right.
T
Thank you ZandarKoad . Hey , I see we are neighbors. You are from Tennessee and I am from Georgia. That's cool.
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