Have the Protection Plan. A older HR20-700 that finally died after it would just re-boot all by itself at random time. All that happens is the blue LED's just circle and circle and no video outputs from the box. The DVR has basically crapped out. Called Tech support and reported what happened and that is has been removed from the entertainment center. I just moved a HD only receiver to at least get some tv. The Tech guy wanted me do RBR, press select, etc. I had told them I tried all of that and can't even see the video out. He made me hook it back up and guess what I still does not work. Finally after going round and round with the guy, he agreed to ship out a replacement. One thing I found just plain odd is that he told me the guide comes from the 119 slot and that a receiver that has lost the 119 guide data may just have issues like constant re-booting like mine was doing. I told the Tech Support that we don't see the 119 satellite as I have a SWM LNB that sees only 99,101,103 but he insisted that it picked up 119 as well. Where I live the 119 satellite is not needed for locals and I don't subscribe to any foreign programming.
The call was so frustrating, it's like they just read their script and don't listen to what the problem is. It was so simple, HDDVR failed, all the rest of the boxes work fine so it's not a dish alignment issue. Just replace it, I have the PP plan so there should be no hassles. This person was in the USA so I would expect better technical support. This is the first time since I upgraded to HD i had to call Tech Support about a bad receiver. I had a couple of remotes go bad and they sent new ones out right away with no issues.
Is this the norm when this kind of problem happens?.
The call was so frustrating, it's like they just read their script and don't listen to what the problem is. It was so simple, HDDVR failed, all the rest of the boxes work fine so it's not a dish alignment issue. Just replace it, I have the PP plan so there should be no hassles. This person was in the USA so I would expect better technical support. This is the first time since I upgraded to HD i had to call Tech Support about a bad receiver. I had a couple of remotes go bad and they sent new ones out right away with no issues.
Is this the norm when this kind of problem happens?.