Seen references to this from time to time, needs its own thread... CSR's have been instructed to NOT replace receivers with HDMI issues only. There is very clearly a script in play to suggest a component-only connection. Clearly, for the technically-minded here, you can see this is WRONG. I won't go into a thorough breakdown, but there are deficiencies for most users with a component connection, compared to HDMI. Should you run into this stance here is my suggestion: 1) If you have a 1080p TV, state so. Most TV's will not pass 1080p on component. Full stop, this should warrant a replacement. 2) Really, try to eliminate all other issues. Try another receiver (if available). Try a DVD player with HDMI. Try different cables and/or HDMI inputs, if available. If none of these work, state so. DirecTV is (somewhat rightly) trying to avoid non-needed receiver replacements, and it's in both your best interests to avoid a service call/drop ship, if it's not needed. Most of all, stay here for help! We might be able to talk you out of something silly, like settling for Dish.