Disable DVR on Hopper Duo

[RUSSK]

I have several customers that I upgraded to Duo Hoppers, they never had a DVR, and get the receiver recording stuff, then can't change channels, it is a customer recording error. Is there a way to disable recording?

 

[navychop]

A Duo? Really?

An H3 would be way better to avoid such problem. Yes, $.

 

[HipKat]

I have several customers that I upgraded to Duo Hoppers, they never had a DVR, and get the receiver recording stuff, then can't change channels, it is a customer recording error. Is there a way to disable recording?

Not in the settings but it's very hard to accidentally record anything unless you left them with the 20 Seroies VIP Remotes

 

[RUSSK]

I get the H3 option, but they didn't have a dvr, and don't want to record.

 

[RUSSK]

Not in the settings but it's very hard to accidentally record anything unless you left them with the 20 Seroies VIP Remotes

They are doing the recordings by going in advance on the guide, then hitting select, just keep hitting select to get back. I've had 2 customers show me what they were doing

 

[navychop]

Wally

 

[HipKat]

They are doing the recordings by going in advance on the guide, then hitting select, just keep hitting select to get back. I've had 2 customers show me what they were doing

Did you not explain the Back Button?