Dish Anywhere

andrewj0781

Thread Starter
SatelliteGuys Pro
Pub Member / Supporter
Feb 28, 2009
1,154
14
Altoona, Pennsylvania, United States
Ever since my Stepdad upgraded his phone (iPhone SE and changed provider) he can’t seem to use his Dish anywhere. I checked a few things like to make sure he’s logged in. If you select the DVR you can see his recordings. I also can see the Hopper under More>>Settings>>Live TV & DVR. When you select a recording or live tv show it goes to connecting to connecting to your receiver then nothing more happens. As far as trouble shooting goes I had his reset his receiver. That didn’t work. I had his uninstall the app and reinstall and still doesn’t work. Any other ideas I could try?


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HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
7,647
12,452
Pekin, IL
Looks like the newest DA App in iOS is broken

 

andrewj0781

Thread Starter
SatelliteGuys Pro
Pub Member / Supporter
Feb 28, 2009
1,154
14
Altoona, Pennsylvania, United States
Looks like the newest DA App in iOS is broken


I have IOS with the newest update 20.2.40 and I have no issues at all.


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Cypresstree

SatelliteGuys Pro
Pub Member / Supporter
Nov 9, 2015
174
199
Cypress
I did the following:
Reset the receiver (red button)
Power Cord reset the receiver
Update the software (if available)
Log out of the app
Delete the app and power down the phone
Power up the phone and redownload the app
Sign in and choose the option to authenticate through your TV provider.

Not sure which one of those did the trick. But the app is now working - I can see and access programming on both my HWS.


FYI the new app is still unintuitive and generally a step back in usability.

I mean seriously with the placement of the pause, FF, & RR. The lag when scrubbing video. and no full screen mode... c’mon already.

Terrible!!! Not the end of the world - but terrible.
 

BradleyD

SatelliteGuys Family
Sep 10, 2013
113
35
Knoxville, TN
I just got the new iOS app. Doesn't work. Phone works fine on wifi and LTE for other things.

In settings, Live TV and DVR show Hopper (green light). No recordings though.

Guide will not show. Error getting guide data. It says Retry, but I find no way to do that. Same problem on LTE or wifi

On Remote, volume does not work (only using wifi on same network as receiver. Neither does power button.

DVR shows error loading content for recordings.

In Profiles, it does not list any. Hitting the plus sign says to create a passcode for switching from Kid to Admin profile so evidently, all extra profiles are Kid profiles.. Does this mean that Admin profile is hidden?
 

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