<div class="bbWrapper"><blockquote data-attributes="" data-quote="TonyT@DISH Network" data-source="post: 2501615"
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Update: Forgive me for not realizing implications in an email sooner then now, but I did receive some word on the HD channels on 119/110 that are showing red in the guide. Apparently they are in transition and may be moving off of those orbitals. Still awaiting word on that as a certainty.<br />
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The reasoning behind them showing red and not being available was to avoid confusion. Providing them for a short time while on the satellites 119 and 110, with the intention of migrating them off again, would prompt phone calls assuming there was a technical issue. They are 'blocked' to avoid that confusion.
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I think you are wrong, the trasition is taking place on the eastern arc, not on the Western arc. If they move those channels they have to go to 129, and 129 doesn't have space for more HD.</div>
Dish CSR please comment on mixed arc set-up for Puerto Rico and USVI customers
- Thread starter englishtycoon
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<div class="bbWrapper"><blockquote data-attributes="" data-quote="TonyT@DISH Network" data-source="post: 2501603"
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While I like the enthusiasm behind the opening sentence, I think it may be false hope. DISH Platinum is not available to non-CONUS customers, and that has been since its creation, regardless of name. Hopefully no agent has placed that on a Puerto Rico, USVI, Alaska, or Hawaii account, but I am a bit worried that someone did by your statement.<br />
Also, 61.5 is still not supported as an HD source in PR/VI. That being said, you are likely going to see channels coming and going the way of the others. My hope, however, is that I can provoke action on 'blocked' channels that are not going to move from 119/110, the officially supported HD/SD core setups in the area. Still chugging away though to get answers and hopefully action as well.
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My father with a PR address receive HD Platinum for free for one year as an aniversary gift promotion. Should PR customers have to give the gift back. We are getting tired of Dish taking stuff away, even a gift.</div>
<div class="bbWrapper"><blockquote data-attributes="" data-quote="TonyT@DISH Network" data-source="post: 2501615"
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Update: Forgive me for not realizing implications in an email sooner then now, but I did receive some word on the HD channels on 119/110 that are showing red in the guide. Apparently they are in transition and may be moving off of those orbitals. Still awaiting word on that as a certainty.<br />
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The reasoning behind them showing red and not being available was to avoid confusion. Providing them for a short time while on the satellites 119 and 110, with the intention of migrating them off again, would prompt phone calls assuming there was a technical issue. They are 'blocked' to avoid that confusion.
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So are you saying we are going to get even less HD Channels</div>
<div class="bbWrapper">1. Dish needs to set up a programming package for PR that is based on the satellites Dish is officially supporting. This alone might end all the problems. Then you would know what channels you are going to get before you even get Dish. If you don't like the selection you can get a different provider. Or at the very least, you can put pressure on Dish to get more channels to you, but it won't be because you think you should get them because you are paying for them. You will be paying for that specific package.<br />
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2. Installers and second party sellers can't be allowed to give you an additional satellite that is not part of the PR package, nor can you do it yourself and expect to get programing off a satellite that is not in your PR package.<br />
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3. (and not likely) Dish allows you to get any satellite you can see, and will sell you any package you want, but has a disclaimer that you may not get all channels in the package you choose that is not in the PR package, and some channels not in your PR package may come and go completely at the discretion of Dish network. <br />
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I don't see Dish allowing the use of 61.5 and 110/119 for <i>expected</i> HD programming, they can't do it and also serve the conus. <br />
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I have a mixed ARC that gets me every HD channel, premiums etc... But I am aware that can change if Dish starts to use 77. That will be on me to address it at that time and I will deal with it. Some people can't do that, all they know is they want the channels they are supposed to get, (and I don't blame them) so I can see exactly why Dish pushes for one arc or the other and allows packages only if you get the sats for it. It should be the same in PR.<br />
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I will add one more thing. It's only going to get worse IMHO, because I believe Dish is going to have full time RSN's in the near future. That will tighten even more the flexibility of Dish to be able to accommodate anything but a whole arc system, or a specific package for those that can not possibly see a full arc. (Trees etc aside)</div>
<div class="bbWrapper">Tampa8<br />
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couldn't agree with you more and that is what we have been saying. Dish will sell us a 250 package but not supply us with all the channels in that package, basically stealing our money. So yes it would be great to have our own package that is priced accordingly to what we get.<br />
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I still find Tony's argument strange as a lot of the channels we get are off Conus transponders. So what is a Conus customer? I am sure Alaska and Hawaii also get some of there programing from Conus transponders. So his argument that the platinum package is only available to Conus customers is not valid.</div>
<div class="bbWrapper">The best thing I can suggest is for you guys to URGE your local DISH Network Retailers to go to Team Summit in May in Denver and talk directly with DISH on what their plans are.<br />
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WGN-HD is moving from 61.5 to 72.7 tomorrow.</div>
<div class="bbWrapper"><blockquote data-attributes="" data-quote="Scott Greczkowski" data-source="post: 2502101"
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The best thing I can suggest is for you guys to URGE your local DISH Network Retailers to go to Team Summit in May in Denver and talk directly with DISH on what their plans are.<br />
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WGN-HD is moving from 61.5 to 72.7 tomorrow.
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He is. and some thing real strange he just got a call from somebody at AAD saying the wouldn't be offering Networks in HD. We googled the name at it came up as an employee of Echostar corporation. Which was kind of strange since they are supposed to be separate companies. I won't mention his name here, but wondered if you had any comment on this</div>
<div class="bbWrapper">Not surprised, I honestly think that DISH purchased AAD a few months ago. I have heard that Mike Mountford has nothing to do with AAD now. Of course no solid evidence, but thats the way the stars are pointing.</div>
<div class="bbWrapper"><blockquote data-attributes="" data-quote="Scott Greczkowski" data-source="post: 2502101"
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The best thing I can suggest is for you guys to URGE your local DISH Network Retailers to go to Team Summit in May in Denver and talk directly with DISH on what their plans are.<br />
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WGN-HD is moving from 61.5 to 72.7 tomorrow.
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We get the WGN-HD as part of the PR HD pck(Sat 119 T#4 Spotbeam).</div>
<div class="bbWrapper"><blockquote data-attributes="" data-quote="TonyT@DISH Network" data-source="post: 2501603"
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Still here, and still working hard to get channels for you. Its slow going and I wish I had an update. My fear is that until the channels stop getting shuffled around, there will not be an answer or permanent fix. I am still working on this though, and will try to be better about posting information, even if its just a "no change" post.
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Thanks for all your efforts Tony. Keep us posted!</div>
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Thanks for all your efforts Tony. Keep us posted!
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Hey Tony:<br />
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Where are our missing channels.? Seems like there is a disconnect between customer service and programing. This should have been a flick mod a switch fix. If I change my address my programing changes pretty instantly.</div>
<div class="bbWrapper"><blockquote data-attributes="" data-quote="holy_devil" data-source="post: 2501730"
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I think you are wrong, the trasition is taking place on the eastern arc, not on the Western arc. If they move those channels they have to go to 129, and 129 doesn't have space for more HD.
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I am correct in the current locations being a temp stop for the channels, however when they are expected to move again is not information I have. From what I have gathered, the channels are expected to move to 129. How they will fit... I don't know.<br />
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<blockquote data-attributes="" data-quote="holy_devil" data-source="post: 2501735"
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My father with a PR address receive HD Platinum for free for one year as an aniversary gift promotion. Should PR customers have to give the gift back. We are getting tired of Dish taking stuff away, even a gift.
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It was an automated addition, and if he can receive the channels great! I do not expect that he give them back, so to speak. My point was that the channels are not supposed to be added to any non-CONUS accounts by any agent. Again, this has been since the beginning of the package.<br />
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<blockquote data-attributes="" data-quote="englishtycoon" data-source="post: 2501752"
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So are you saying we are going to get even less HD Channels
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I am saying you should not have those channels, and if you are not getting them now, you are not really losing them if they move off the satellite.<br />
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<blockquote data-attributes="" data-quote="englishtycoon" data-source="post: 2510958"
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Hey Tony: Where are our missing channels.? Seems like there is a disconnect between customer service and programing. This should have been a flick mod a switch fix. If I change my address my programing changes pretty instantly.
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And from what you told me changing you address did not do as well as you had hoped, and you ended up missing other programming. The 'switch' you speak of is not going to be flicked soon, if at all, for the channels expected to move. As far as the ORIGINAL list I posted, those are still the channels that I am being told are available to PR/VI in HD. Any of the other channels, from what I can verify, are incidental. <br />
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As far as papitas post with regard to the moves and how things 'could' work, it is an idea, and a good one in print.<br />
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My bet is on <a href="http://www.satelliteguys.us/dish-network-forum/251127-echostar-ex-5-62-15w-technical.html" target="_blank" class="link link--internal" rel="noopener">http://www.satelliteguys.us/dish-network-forum/251127-echostar-ex-5-62-15w-technical.html</a> for the resolution.</div>
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I am correct in the current locations being a temp stop for the channels, however when they are expected to move again is not information I have. From what I have gathered, the channels are expected to move to 129. How they will fit... I don't know.<br />
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It was an automated addition, and if he can receive the channels great! I do not expect that he give them back, so to speak. My point was that the channels are not supposed to be added to any non-CONUS accounts by any agent. Again, this has been since the beginning of the package.<br />
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I am saying you should not have those channels, and if you are not getting them now, you are not really losing them if they move off the satellite.<br />
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And from what you told me changing you address did not do as well as you had hoped, and you ended up missing other programming. The 'switch' you speak of is not going to be flicked soon, if at all, for the channels expected to move. As far as the ORIGINAL list I posted, those are still the channels that I am being told are available to PR/VI in HD. Any of the other channels, from what I can verify, are incidental.<br />
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As far as papitas post with regard to the moves and how things 'could' work, it is an idea, and a good one in print.<br />
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My bet is on <a href="http://www.satelliteguys.us/dish-network-forum/251127-echostar-ex-5-62-15w-technical.html" target="_blank" class="link link--internal" rel="noopener">http://www.satelliteguys.us/dish-network-forum/251127-echostar-ex-5-62-15w-technical.html</a> for the resolution.[/QUOTE<br />
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It's not a question of missing channels it is dish charging us for them and not delivering. It will not change if you sell us a three bird package then only give us access to two.<br />
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How is a bird at 62.5 going to work for us when we have been told we are a 1 dish solution 119/110. If we don't have access to 61.5.<br />
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Actually changing my address worked for what I wanted, got NYC network and saved myself $60 a month by downgrading to the welcome package
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<div class="bbWrapper">I am just going off of what the application is asking for, and it reasons that it is needed to further support PR/VI with spotbeam coverage. To me that is a good thing, hence the reason I posted that link here.<br />
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61.5 to 62.15 orbital is such a mild change in your current setup (maybe a new LNBF and minor repoint, if any). I am excited that it is even on the table at all, and it won't change anything for me.</div>
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I am just going off of what the application is asking for, and it reasons that it is needed to further support PR/VI with spotbeam coverage. To me that is a good thing, hence the reason I posted that link here.<br />
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61.5 to 62.15 orbital is such a mild change in your current setup (maybe a new LNBF and minor repoint, if any). I am excited that it is even on the table at all, and it won't change anything for me.
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Don't get me wrong if that is the plan I welcome it and will be happy but it is counter to the argument that dish made that you want everyone on one arc and that PR/VI has to be a one dish set up. Obviously we will need a wing dish. Which leeds back to the argument that why not leave the HD on the 61.5 until the 62.5 goes up.</div>
<div class="bbWrapper">I understand that you are upset that the channels were moved off of 61.5 (a satellite you should not be getting HD channels from), and that you feel slighted by that. It was not intentional.<br />
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The channel moves were needing to happen, and they happened. That is really all there is to it.</div>
<div class="bbWrapper"><blockquote data-attributes="" data-quote="TonyT@DISH Network" data-source="post: 2511111"
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I am just going off of what the application is asking for, and it reasons that it is needed to further support PR/VI with spotbeam coverage. To me that is a good thing, hence the reason I posted that link here.<br />
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61.5 to 62.15 orbital is such a mild change in your current setup (maybe a new LNBF and minor repoint, if any). I am excited that it is even on the table at all, and it won't change anything for me.
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Tony I appreciate all your work, but I don't have any faith in the spotbeam coverage. Right now, Dish has three spotbeams for PR, one of them only has one HD channel. While I wait for Dish to put plans on a table, millions pay the same or less than I do and receive more Hd channels than me.</div>
<div class="bbWrapper">Tony<br />
I know we are discussing two different things in this thread, but I hope there is still focus on the <b>other problem</b>, mainly, the HD channels in sat 110 that we cannot receive now, but we did received before. I believe this should be the flick-the-switch problem. I understand the decisions Dish are making about 61.5. But what I am really interested, and believe that you can still help us, is those channels in 110.</div>
<div class="bbWrapper"><blockquote data-attributes="" data-quote="ljdonato" data-source="post: 2511664"
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Tony<br />
I know we are discussing two different things in this thread, but I hope there is still focus on the <b>other problem</b>, mainly, the HD channels in sat 110 that we cannot receive now, but we did received before. I believe this should be the flick-the-switch problem. I understand the decisions Dish are making about 61.5. But what I am really interested, and believe that you can still help us, is those channels in 110.
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ljdonato, Tony already said that he couldn't do anything about the Hd channels on 110, because they are going to be move to another sat (probably 129). As I see it, the move could be two years from now but we wont see them, not even when we are paying for them.<br />
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Another thing, if Dish is not giving us those channels because they are going to be move to another sat in the future, that means that there are no plans to offer those channels or any other premiums in the near future. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f641.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":(" title="Frown :(" data-smilie="3"data-shortname=":(" /></div>
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ljdonato, Tony already said that he couldn't do anything about the Hd channels on 110, because they are going to be move to another sat (probably 129). As I see it, the move could be two years from now but we wont see them, not even when we are paying for them.<br />
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Another thing, if Dish is not giving us those channels because they are going to be move to another sat in the future, that means that there are no plans to offer those channels or any other premiums in the near future. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f641.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":(" title="Frown :(" data-smilie="3"data-shortname=":(" />
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All is see from Tony is that channels that we saw in red were slated to be moved. The channels on the 110 were never red, you could tune to them, but there would be a slate saying not available in your area, yet we got the SD version, that's a flick of the switch fix that has not been done</div>
