I thought this was a nice place and a flamefest sure the guy is a bit stuck up but could this have been one post?? I'm glad the tech around are not SOB's like the some are here
I'm not exactly sure what it is your saying because what you wrote makes little sense but I've pieced enough together to get an idea. What you have to understand is that for a technician its important that we are able to do our job in a timely manner without obstruction and or any interferance from the customer or any other entity on the job site. All to often we will run into a customer who "thinks he knows more than the tech" because he ran a coax from the splitter at the drop to a tv in the basement or they helped a budy retune his directv dish, most of the time we would run into these guys on the trouble call that they scheduled after they tried to move their dish or split the line a receiver was on.
Over the last 2 years Charlie Ergans company has went through alot of changes revolving around the technicians that have been very detrimental to them and put a great deal more pressure on them than they deserve to be under, what this customer did is unexcuseable and has put that technician into a situation where he may be charged for the equipment if the customer didnt sign the paperwork and the technician will take a further hit if this customer calls back within 30 days to complain about something not working due to his not allowing that technician to do his job in the first place.
Spend a month in the shoes of a technician and you'll understand the frustration from some of the techs here.