Dish doesn't recognize subscription.

D

DocPit

Active SatelliteGuys Member

Original poster

Jul 8, 2011

20

0

Midwest

• Sep 11, 2011

• #1

We have Dish's America's Top 120 package. Lately, in the middle of a program to which we are subscribed (e.g., an HGTV program) we will get a screen telling us we are watching a channel to which we are not subscribed. We then get an offer to upgrade and a Customer Support download. Does anyone know what the problem is.

We've had Dish for just over a month, and it seems like the service keeps getting worse. There's at least one new problem each week.

 

M

Mr Tony

SatelliteGuys Pro

Supporting Founder

Nov 17, 2003

1,944

7,721

Mankato, MN

• Sep 11, 2011

• #2

try a hard reboot. Unplug the receiver for 10-15 seconds then plug back in....that usually fixes the issue

 

sjvirchow

SatelliteGuys Pro

Jan 15, 2011

251

0

Rio Rancho, New Mexico

• Sep 11, 2011

• #3

Iceberg said:

try a hard reboot. Unplug the receiver for 10-15 seconds then plug back in....that usually fixes the issue

Click to expand...

I've started to do this every two weeks or so, and my friend who's on Crap Warner Cable started doing this, and all his problems went away. It's magic!

 

R

RaymondG@Dish Network

SatelliteGuys Pro

Jul 19, 2011

366

0

• Sep 12, 2011

• #4

I can look into what is going on. Please send me a PM with your phone or account number so I can assist you firther. Thanks!