posted this elsewhere but felt it needed it's own thread.
Last wednesday I called to switch my 811 to 211. Paid my $49.99 upgrade fee, CSR said no problem, call back tomorrow and we'll let you know when you can expect it. NO MENTION of wether I need dish 1000. I expected I didn't because I allready have my 500 pointed at 61.5.
Called back Thursday, was told 'hmmmmm, seems we made a mistake, were sending you a standard receiver, not a 211'. OK. CSR says' looks like we allready sent it out, when it arrives on Monday just refuse delivery. I'll set up another work order for the 211' Says I DO need the 1000 because they will eventiually discontinue the 61.5 bird and that he'll set up the installation since I allready paid the $50. I say OK, whatever it takes.
On Monday As I'm waiting for my Standard receiver, I call Dish AGAIN, to confirm Installation of 211 and dish 1000. Rep Confirms it and even asks if I would rather give the 811 to the installer or send it back in an empty 811 box that they will gladly send. I say The Installer. She says 'ok, I'll put a call tag in to the installer to take your 811 once he installs the 211'. All seems right with the world.
Installation was scheduled for between 12-5 today. I take the day off from work just to do this. 1:00 P.m. the doorbell rings. I think 'not too bad! right on time!'. I open the door to see 2 guys standing there with,,, a standard receiver.
It's at this point that I start to turn red, and my head gets slightly hot. The guys say 'were here to switch out your receiver with this one.'. I say Your going to install a dish 1000 and give me a 211 you mean?!' THe look of confuison on this guys face is second only to my dogs when he hears a high pitch that he can't quite figure out.
Then the installer says ' you know, I thought it was a little starnge that we would have to physically come to your house to switch out one receiver for another'. WOW! YOU THINK SO?!?!?! my mind starts to scream. The guy has no 211 and no dish 1000. He says 'sorry', shows me his work Order and that is indeed what it says. Just switch the receiver for another. Now if it were me, after reading this I think I would have called said customer BEFORE I made the trip, BUT MAYBE IT'S JUST ME.
Call DISH back, pretty hot at this point since I wasted a day of leave for nothing. CSR takes my info and says that indeed says 811 for 211, Dish 1000 installation nad has no idea why they did not know.
Says Sorry, Can we reschedule? BUT FIRST tries to hawk the DISH REPLACEMENT PLAN on me.
At this point I'm pretty steamed. Before she can start the pitch. I say, you gotta be kidding me? At this point I'm not even sure I'm stayingf with Dish. Please let me talk to a supervisor'. Another 5 mins on hold and a supervisor hears my anger, but doesn't ffer me a thing. Not a free month, a partial months credit, not even a stinking free PPV movie, how about at least the $49 dollar credit and free installation for debacle this has become?
I halfheartedly agree with ANOTHER installation date (2 weeks away) and say good bye. ONe more time and I'm gone. This has got to be the most ridiculous situation I have ever dealt with. I never had problems like this with DIRECT TV or COMCAST when I was with those 2 services.
Waiting for my next installation and whatever nonsense it might bring me. Another Standard definiton box perhaps?
