DISH is having a banner week.

jdmacor

SatelliteGuys Pro
Nov 24, 2008
701
0
Houston, TX
I have TurboHD Silver, and only TurboHD Silver. I switched from Classic Silver with the HD add-on on Monday evening, before anyone could see Fox News HD. My account online clearly says TurboHD Silver, and I have no additional SD channels available except the free previews, my locals.

I have had, and continue to have, Fox News HD since sometime Tuesday morning. Whether I am proof that this is a glitch and that TurboHD customers should have Fox News HD, or for some reason have something I shouldn't have, I really don't know at this point. My opinion on that has changed several times in the last 24 hours or so, now leaning toward the former, since it hasn't gone away yet.
I hope you are correct...
 

skierrob

SatelliteGuys Pro
Sep 4, 2004
226
4
You wanna know what's really sad? If a bunch of people dropped Dish Network due to this, Charlie would simply think that Dish lost more customers because (a) more people with FTA receivers are pirating the signal and (b) because the economy stinks.

He would never understand or admit they lost customers because of something Dish Network did poorly.

Robert
 

Laddyboy

SatelliteGuys Pro
Dec 12, 2006
3,149
12
Central IL/SW FL/Big Island
You wanna know what's really sad? If a bunch of people dropped Dish Network due to this, Charlie would simply think that Dish lost more customers because (a) more people with FTA receivers are pirating the signal and (b) because the economy stinks.

He would never understand or admit they lost customers because of something Dish Network did poorly.

Robert
:up+1
 

cjwct

SatelliteGuys Pro
Jul 2, 2006
1,592
8
Glastonbury, CT
Let's sum up... this week DISH managed to...

...Roll out Turbo HD packages to existing subscribers, giving HD Absolute subscribers the opportunity to pay much more for the same thing they already get, and giving the rest of us the opportunity to cut our programming choices in half for an 11% savings.
ummmm did i miss something; how can I save money??? I am paying $140 for the AEP and HD with a 622.
 

peano

SatelliteGuys Pro
Aug 6, 2004
849
0
You wanna know what's really sad? If a bunch of people dropped Dish Network due to this, Charlie would simply think that Dish lost more customers because (a) more people with FTA receivers are pirating the signal and (b) because the economy stinks.

He would never understand or admit they lost customers because of something Dish Network did poorly.

Robert
+2. Its never their own fault. Always something else.
 

kstuart

SatelliteGuys Master
Nov 5, 2006
5,206
0
Northern California
Unless I have missed something, I have never seen an official Dish Network policy about adding channels in the future to any particular package.

The particular packages are only defined by the list of currently included channels.
 

dgpruitt

SatelliteGuys Family
Jul 21, 2006
58
0
Pojoaque, NM
Bottom line is, they've got too many dang options that all have special conflicts with other options, you'd have to have degrees in law, marketing, finance and alchemy just to understand them all. The technical glitch is that there's probably too many "packages" now for the computer system to handle. I feel sorry for the first-line CSRs, with no degree in anything, that are trying to understand it.
Yes, yes, yes!

I *hate* the Dish Network goulash of packages, "special deals", fees, etc.. It is almost impossible to know what programming package to subscribe to.

In my case, I see a list of packages and add-ons on my online report, but the monthly bill has a different nomenclature that doesn't seem to correlate. I can't even tell if I'm being cheated with a billing error because I don't have a good sense of what I'm paying for. I do know that it seems like it's too much.

The package choices, special deals, and fees are unreasonably and unnecessarily complicated.
 

alcheez

SatelliteGuys Family
Feb 4, 2009
47
0
Pennsylvania
I'm doubting they'll lose enough customers over this to make a noticible blip in overall churn. Unless you're watching this board or the internet in general like a hawk about new HD (which I don't think is true of the vast majority of Dish users), you're in one of two categories this week.

#1 - You got something that you didn't have before.

#2 - You didn't get something new, but you didn't think you were supposed to get something new, so you are just going along like you were.
 

db2

SatelliteGuys Pro
Sep 1, 2006
1,585
0
MN
What "glitch" is keeping Dish from adding more national HD now?
 
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chikagobnd

SatelliteGuys Pro
Oct 3, 2007
298
0
lynchburg, va
Unless I have missed something, I have never seen an official Dish Network policy about adding channels in the future to any particular package.

The particular packages are only defined by the list of currently included channels.
Well, first of all, FoxNewsHD and FoxBusiness HD were listed in the Turbo packages on the Dish website a few days ago, then they were removed. And yes, the packages are defined by the currently included channels, but one would think that if you're subscribing to an all HD package, that you would at least have the option to get new HD channels.
 

nlk10010

SatelliteGuys Pro
Nov 10, 2004
906
0
Nassau County NY
What "glitch" is causing Dish from adding more national HD now?
Just wait a while and an explanation as to how they "intended" to add all these channels but [fill-in-the-blank] occurred unexpectedly will come out of the woodwork.

Face it, all Dish needs to do is to wait a few days and any furor that exists now will die down as people look toward the next occasion for which they can construct reasons to expect more national HD.
 

dmendenjr

SatelliteGuys Pro
Feb 24, 2008
1,499
0
The keystone state
Well, first of all, FoxNewsHD and FoxBusiness HD were listed in the Turbo packages on the Dish website a few days ago, then they were removed...
Likewise, they put the CI logo on the scroll bar of HD Channels offered by dish (here). Then, yesterday it disappeared. Personally, when the Fox News & Fox Business channels were listed in the Turbo packages on the website yesterday it caused a formatting problem on that particular web page (causing text to display over the graphics). I would not worry too much about that.

Last Thursday there was little hope this channel would show up on dish in the next year or two. I'm still surprised the deal was worked out in the first place. The fact is, the channel is in the system; and after all the fuss and legal wranglings that went into Fox News being put into the At100, er, Classic Bronze pack... I'm sure Fox was insistant that it will have a ubiquitous presense in HD only packs before too long.
 

chikagobnd

SatelliteGuys Pro
Oct 3, 2007
298
0
lynchburg, va
Likewise, they put the CI logo on the scroll bar of HD Channels offered by dish (here). Then, yesterday it disappeared. Personally, when the Fox News & Fox Business channels were listed in the Turbo packages on the website yesterday it caused a formatting problem on that particular web page (causing text to display over the graphics). I would not worry too much about that.

Last Thursday there was little hope this channel would show up on dish in the next year or two. I'm still surprised the deal was worked out in the first place. The fact is, the channel is in the system; and after all the fuss and legal wranglings that went into Fox News being put into the At100, er, Classic Bronze pack... I'm sure Fox was insistant that it will have a ubiquitous presense in HD only packs before too long.
Well, there are still text formatting issues on that page when I looked earlier without the inclusion of those channels. I hope and I think you are right about them eventually being available in Turbo packages, but again, this is where a simple press release or any notification to the customers about the issue would go a long way. Whatever the decision is, it would put a lot of this confusion and fuss to rest.
 

dslate69

SatelliteGuys Pro
May 23, 2006
782
0
NC
Hate to tell you but DirecTV promised 150 channels over 2 years ago and they are still not on yet. And Dish is not the only one to raise prices, DirecTV's are going up March 14th.
No they didn't.
They promised 100; it was always the magic 100 number 2 years ago.
 

M Sparks

Thread Starter
SatelliteGuys Pro
Sep 15, 2005
1,946
1
ummmm did i miss something; how can I save money??? I am paying $140 for the AEP and HD with a 622.
My point...Turbo Gold is only 11% cheaper than Classic Gold + HD, but it contains FAR less programming. "Half" is probably being generous.

They are making a big marketing push to roll out packages that are extremely unappealing to most people.
 

M Sparks

Thread Starter
SatelliteGuys Pro
Sep 15, 2005
1,946
1
Face it, all Dish needs to do is to wait a few days and any furor that exists now will die down
Agreed, and to be honest, half of these issues will probably be worked out relatively soon.

It just doesn't make sense from a business perspective to raise prices and roll out a new marketing plan at a time when you're failing in so many other ways.
 

theoak

SatelliteGuys Pro
Jan 2, 2008
1,089
9
Idaho
My point...Turbo Gold is only 11% cheaper than Classic Gold + HD, but it contains FAR less programming. "Half" is probably being generous.
...
I agree ... I would think the TurboHD packages are good money makers for Dish.

I did think though that I could see why Fox might want an HD channel to be only available in a package that has their SD channels too. The HD channel might not have any advertising ... or very little and hence the HD channel will not give much of a return back where an SD channel may run 50 commercials an hour. Therefore, they might be inclined to say ... okay ... we will give you the HD channel ... but only in a package where our SD channels exist too to maximize the odds of our sponsors making money ...
 

jdmacor

SatelliteGuys Pro
Nov 24, 2008
701
0
Houston, TX
Unless I have missed something, I have never seen an official Dish Network policy about adding channels in the future to any particular package.

The particular packages are only defined by the list of currently included channels.
This is just not true... They can just as easily, and too often do, take away channels that are currently included. You can't count on anything, which is really the point...
 

chikagobnd

SatelliteGuys Pro
Oct 3, 2007
298
0
lynchburg, va
I agree ... I would think the TurboHD packages are good money makers for Dish.

I did think though that I could see why Fox might want an HD channel to be only available in a package that has their SD channels too. The HD channel might not have any advertising ... or very little and hence the HD channel will not give much of a return back where an SD channel may run 50 commercials an hour. Therefore, they might be inclined to say ... okay ... we will give you the HD channel ... but only in a package where our SD channels exist too to maximize the odds of our sponsors making money ...
Maybe I have missed the direction/point of your message, but the SD & HD channels are one in the same. Same shows, same ads. One is fed in SD, one is fed in HD. I have FoxNews HD in my Classic 200 plus Silver HD package and they run just as many commercials as the SD.
 

AdamJonny

SatelliteGuys Family
Apr 10, 2008
106
0
Somewhere
Likewise, they put the CI logo on the scroll bar of HD Channels offered by dish (here). Then, yesterday it disappeared. Personally, when the Fox News & Fox Business channels were listed in the Turbo packages on the website yesterday it caused a formatting problem on that particular web page (causing text to display over the graphics). I would not worry too much about that.

Last Thursday there was little hope this channel would show up on dish in the next year or two. I'm still surprised the deal was worked out in the first place. The fact is, the channel is in the system; and after all the fuss and legal wranglings that went into Fox News being put into the At100, er, Classic Bronze pack... I'm sure Fox was insistant that it will have a ubiquitous presense in HD only packs before too long.
Just went to the website and noticed the Smithsonian channel was listed again!? what is going on here :confused:
 

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