dish just scared my landlord into cancel the hd 811-211 upgrade when the employeee tonya EMPLOYEE1iL told her that they would charge her card if she did not return the recevier,, my landlord was only putting her card up to exclange the 811 for the 211 , i told her they would not charge her card , this lady told her they would charge her card and it was not a simple upgrage, im pissed, i had promiced her they would not charge her card and dish screwed another person