As I continue to prepare the structured wiring upgrade in my home prior to firing Comcast :rant: and switching to Dish, I read the various posts on SG every day. I read through threads such as this one and others that start with opposing opinions in order to gain some perspective on what issues I may encounter. I have to say that I am growing more and more concerned that I may be (pardon the overused analogy) jumping out of the frying pan into the fire. I understand that unhappy subscribers may choose to vent their frustrations here while the (hopefully) vast majority of subscribers are silent about being happy with their service. What I do notice is that there are quite a few senior SG members that express significant issues and frustrations with Dish customer service. That is hard to ignore.
Then I see this:
Damn! I don't want to say that I have cold feet YET, but all this is giving me some real reasons for concern. There certainly are a lot dissenting opinions floating about lately.
Is Dish customer service really all that bad?
Should I be looking at DirectTV instead? I am willing to settle for hardware that is almost as good as Dish and may even be a few dollars more per month if I can avoid dealing with a company that does not provide customer service much better than Comcast - which is flat-out awful.
Please understand that I am not posting here to rain on anyone's parade. Quite the contrary. I am anxiously looking forward to placing the order very soon for the hardware and service package that I have selected. I just want to make sure that I am choosing the best route.
I come here to learn from you fine folks as existing Dish subscribers with a great deal of experience. I respect your collective opinions and am looking for some reassurance about Dish Network as a company to do business with.