About six months ago my two Hoppers were upgraded to Hopper 3's using the DHP42 switch. There is now a problem with the switch where there is no longer signal on the 72.7 satellite. Dish is coming out to replace the switch but wants to charge a $10 tech visit fee. Is this something new? I have been a 20 year customer and have never heard or been charged with this fee before.
Dish now charges $10 for tech visit to replace broken components?
- Thread starter monroef
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WOW. Call them back and challenge them or get with a DIRT member. Maybe something new.
Yes it's $10 with the protection plan. It was $15 but was reduced a couple of years ago. That's the way it is and has been.
yea call and ask for the protection plan or ask a member of DIRT here on satguys they will be glad to help you out 
I thought it was $10 with the protection plan or $100 without
That's close, last I heard the official rate is $95 without the plan.
You aren't paying for the equipment, you're paying for the programming. They are basically letting you borrow the equipment.
Minus the $10 'deductible' per visit. It's all laid out in the terms and conditions.
From what I've heard they've been known to 'waive' the $10 fee if asked nicely. Threatening to cancel might have the opposite effect.
So what does the equipment charge cover?You aren't paying for the equipment, you're paying for the programming. They are basically letting you borrow the equipment.
Think of it this way: the truck roll fee is $95 without the plan and $10 with it. The equipment exchange is free... 
There are no 'equipment charges'. You pay a DVR fee for DVR service and you pay additional outlet fees so you can watch the programming you pay for on additional TV's.
If there were 'equipment charges' then they could charge you for the dish, LNB, remotes, switches and everything else they could think of like a lot of the cable companies do.
