Do you have the DISH Protection Plan?About six months ago my two Hoppers were upgraded to Hopper 3's using the DHP42 switch. There is now a problem with the switch where there is no longer signal on the 72.7 satellite. Dish is coming out to replace the switch but wants to charge a $10 tech visit fee. Is this something new? I have been a 20 year customer and have never heard or been charged with this fee before.
WOW. Call them back and challenge them or get with a DIRT member. Maybe something new.Yes I do. When I reminded the individual on the phone that I have the plan, he said consider this a $10 deductible. Strange, I have never heard of this before after 20 years. Even when I didn't have the protection plan.
I thought it was $10 with the protection plan or $100 without
Its only $10.00. But paying someone to fix equipment that you are already paying for. I would understand if the problem is with something like the house wiring.
You aren't paying for the equipment, you're paying for the programming. They are basically letting you borrow the equipment.
but if you have the protection pan, your paying for future repairs
So what does the equipment charge cover?You aren't paying for the equipment, you're paying for the programming. They are basically letting you borrow the equipment.
Just cancel..don't threatenMinus the $10 'deductible' per visit. It's all laid out in the terms and conditions.
From what I've heard they've been known to 'waive' the $10 fee if asked nicely. Threatening to cancel might have the opposite effect.
So what does the equipment charge cover?
Just cancel..don't threaten
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