Dish reinstall on pole after new roof

[worstman1]

Hey, I had a new roof put on my house May 4.
I had a technician visit on May 6 under Dish Protect to reinstall the Dish on my roof.

The technician decided it was better to not put it on the roof because there would have been a tree interfering less than a year.

I had already had Miss Dig out to mark the yard. The technician was going to install it on a pole right then.

Unfortunately, I had a tree company coming to take a tree down the next day so the technician put the dish on a temporary pole so it could be moved while they took the tree down.

The technician said to just call for the install once the tree company was done. He didn't mention anything about there being a charge to put the pole in.

So, the tree company is done and I just got off chat and they said that I have to pay $53 before they would schedule an appointment. If I didn't have Dish Protect it would have been $145.

Did I miss something? Is this where I need to call retention? I figured the technician would have said if there was a charge? What's my options?
Thanks, Tim

 

[telstar_1]

Hm. It would seem to me that covered servicing would need to entail something going wrong with the system. If getting re-roofed, something's gone wrong because the dish had to come off, and the corrective is to have it remounted on re-done roof. Moving it to a pole mount would not seem to be a necessary service since it was previously working on roof. That would be in the area of an elective procedure, the servicer's opinion as to impending tree-out notwithstanding. In order to be a covered necessary procedure, you'd need to wait until there's a signal problem and then let DiSH diagnose it as tree infringement and then it's a covered dish relocation fix.

Further, the placement on a temporary pole whilst waiting for tree work to complete would likewise not be a covered service, since it could still work in its old roof location where the cabling's there to reconnect. So you're actually looking at 2 non-covered services- 1 to temp-mount the dish down on a post, and the 2nd to permanently pole mount.

I would agree to the $53 and get their statement that it won't be any more....

One last thought- doesn't DiSH not do roof mounts anymore; too dangerous for installers? Maybe you can get it on pole free that way

 

[HipKat]

Hey, I had a new roof put on my house May 4.
I had a technician visit on May 6 under Dish Protect to reinstall the Dish on my roof.

The technician decided it was better to not put it on the roof because there would have been a tree interfering less than a year.

I had already had Miss Dig out to mark the yard. The technician was going to install it on a pole right then.

Unfortunately, I had a tree company coming to take a tree down the next day so the technician put the dish on a temporary pole so it could be moved while they took the tree down.

The technician said to just call for the install once the tree company was done. He didn't mention anything about there being a charge to put the pole in.

So, the tree company is done and I just got off chat and they said that I have to pay $53 before they would schedule an appointment. If I didn't have Dish Protect it would have been $145.

Did I miss something? Is this where I need to call retention? I figured the technician would have said if there was a charge? What's my options?
Thanks, Tim

The technician should have called our support and had the work order he was on closed, and built a new one for the pole mount, which would have been free - and still should have been. I would call Loyalty and see if you can get it dropped

 

[HipKat]

One last thought- doesn't DiSH not do roof mounts anymore; too dangerous for installers? Maybe you can get it on pole free that way

Sometimes you say the weirdest things. Of COURSE we still do roof mounts. It's still the number 1 way of mounting a dish

 

[Jimbo]

Sometimes you say the weirdest things. Of COURSE we still do roof mounts. It's still the number 1 way of mounting a dish

Are you guys required to stay on the Ladder to do it now, I know when I was around D* installers, that was the rule.

Which doesn't make much sense, seeing they required Me as a Phone and Internet installer/repairman to go on roofs to complete our jobs.
Then again, it was a different company more or less ...



There was a time where they talked about some oddball set up if you had to get on an actual roof (some kind of support system that went over the roof or something strange they want us to use, which NO one did, but it was quit odd.

 

[charlesrshell]

Sometimes you say the weirdest things. Of COURSE we still do roof mounts. It's still the number 1 way of mounting a dish

Wonder if "no roof" policy might be for the internal Dish technicians!

 

[cpdretired]

Isn't there a location other than the roof? When my new roof was installed the dish was moved to the brick side of the house. Roofs are expensive so why put holes into it.

 

[Jimbo]

Isn't there a location other than the roof? When my new roof was installed the dish was moved to the brick side of the house. Roofs are expensive so why put holes into it.

Sometimes J Mounts can be used off the peak or another suitable location.

 

[navychop]

Gable mount.

 

[telstar_1]

Isn't there a location other than the roof? When my new roof was installed the dish was moved to the brick side of the house. Roofs are expensive so why put holes into it.

Sometimes J Mounts can be used off the peak or another suitable location.

On-house was usually my first go-to, but the roof was the last place on house I'd resort to. Sidewall within ground reach was best.

Sometimes you say the weirdest things. Of COURSE we still do roof mounts. It's still the number 1 way of mounting a dish

Wonder if "no roof" policy might be for the internal Dish technicians!

I could swear I'd heard they swore off ladder work and (basically) do everything on poles now

 

[MikeD-C05]

In my situation I live in a mobile home and I knew from the beginning back in 95 when I had Primestar it would be on a pole. Mobile homes have to be re-leveled quite a lot being on the ground. I would of been losing signal quite a bit if I had put it on my house.

I learned how to do my own pole mount and I knew how to install my own sat dish. I had the instructions and a signal meter I got from DISH Depot , no longer in business. I had to replace my original pole from Primestar in 2005 when Hurricane Rita took out my sat dish. It actually crushed it into a C shape. When I went to put another dish on the pole the pole broke off at the ground because it was ten years old. So I moved my pole site to another area behind the house to get around the tree situation. I had to replace that pole in 2015, because it too rusted at the ground level. I put pea gravel and built a bed on that one and so far that pole is still good. I haven't seen the rust that I saw before and it is till solid.

Now I have put an ota antenna on my house using a J pole on my eave facing the towers and they are all in the same direction so I don't have to worry about signal strength. I tried to use it on the second pole in the ground, I used for a side satellite slot and it worked, but the neighbor hood kids got a hold of it and broke off the VHF antennas. So now it is on the top of the house where they can't reach.

 

[Jimbo]

On-house was usually my first go-to, but the roof was the last place on house I'd resort to. Sidewall within ground reach was best.


I could swear I'd heard they swore off ladder work and (basically) do everything on poles now

On the Ground is always the safest for the technician, not always for the sub, grass cutting and weed whacking and so forth.

You may have been thinking about the ATT / Directv guys ...
They were told No more getting on roofs.

They were allowed to place the dish on the roof only from a ladder (preventing anyone from falling off a roof) and it was suppose to be on Overhang areas only, so if there was any issues, it wouldn't be over a Living space.

I don't know if thats still in place or not, that was back before 2020

 

[Jimbo]

In my situation I live in a mobile home and I knew from the beginning back in 95 when I had Primestar it would be on a pole. Mobile homes have to be re-leveled quite a lot being on the ground. I would of been losing signal quite a bit if I had put it on my house.

I learned how to do my own pole mount and I knew how to install my own sat dish. I had the instructions and a signal meter I got from DISH Depot , no longer in business. I had to replace my original pole from Primestar in 2005 when Hurricane Rita took out my sat dish. It actually crushed it into a C shape. When I went to put another dish on the pole the pole broke off at the ground because it was ten years old. So I moved my pole site to another area behind the house to get around the tree situation. I had to replace that pole in 2015, because it too rusted at the ground level. I put pea gravel and built a bed on that one and so far that pole is still good. I haven't seen the rust that I saw before and it is till solid.

Now I have put an ota antenna on my house using a J pole on my eave facing the towers and they are all in the same direction so I don't have to worry about signal strength. I tried to use it on the second pole in the ground, I used for a side satellite slot and it worked, but the neighbor hood kids got a hold of it and broke off the VHF antennas. So now it is on the top of the house where they can't reach.

Next time your putting a pole in, use the Schedule 40 Galvanized poles.

I used one was probably 20 ft I think, I sunk 4 feet in the ground with concrete and its placed next to my house (I also have a flat roof in that area, so that makes it convenient) I made a support for it and tied it to the house where the roof came down ... it's been there for 25 years now, never an issue ...

Getting the pole home was Fun, but it worked !

 

[telstar_1]

Sch. 40 in a DBS pole would be a bit of overkill; that was always the recommend back in c-band with the heavy types of dishes. My ground answer was to just use a galvanized thin-wall post, smash one end flat and drive it directly into the ground with a fence post driver. The flat would both guide it into the ground as well as provide for nonrotation. There's enough clay in most soils around here to hold it tightly.

In my situation I live in a mobile home and I knew from the beginning back in 95 when I had Primestar it would be on a pole. Mobile homes have to be re-leveled quite a lot being on the ground. I would of been losing signal quite a bit if I had put it on my house.

I learned how to do my own pole mount and I knew how to install my own sat dish. I had the instructions and a signal meter I got from DISH Depot , no longer in business. I had to replace my original pole from Primestar in 2005 when Hurricane Rita took out my sat dish. It actually crushed it into a C shape. When I went to put another dish on the pole the pole broke off at the ground because it was ten years old. So I moved my pole site to another area behind the house to get around the tree situation. I had to replace that pole in 2015, because it too rusted at the ground level. I put pea gravel and built a bed on that one and so far that pole is still good. I haven't seen the rust that I saw before and it is till solid.

Now I have put an ota antenna on my house using a J pole on my eave facing the towers and they are all in the same direction so I don't have to worry about signal strength. I tried to use it on the second pole in the ground, I used for a side satellite slot and it worked, but the neighbor hood kids got a hold of it and broke off the VHF antennas. So now it is on the top of the house where they can't reach.

I would never have thought about re-leveling of mobular homes or that it could affect signals...My main concern with them was that they're often not amenable to having a mount mounted on them. Metal-skinned.

 

[MikeD-C05]

Sch. 40 in a DBS pole would be a bit of overkill; that was always the recommend back in c-band with the heavy types of dishes. My ground answer was to just use a galvanized thin-wall post, smash one end flat and drive it directly into the ground with a fence post driver. The flat would both guide it into the ground as well as provide for nonrotation. There's enough clay in most soils around here to hold it tightly.


I would never have thought about re-leveling of mobular homes or that it could affect signals...My main concern with them was that they're often not amenable to having a mount mounted on them. Metal-skinned.

I pay to re-level just about every 3 to 5 years. I use Mendoza House Levelers and they guarantee their work on pier and beam houses for that same time. It cost about $2400.00. I had them come out last year in my second year, because the back of the house was lower by 2 inches. WE had a drought last summer that caused that to happen.

They came out for free and re-leveled the back of the house to match the front so it was good again. I shouldn't need another re-level till 2028 hopefully or later, depending on weather conditions.

But we are on gumbo dirt and it's not the best dirt and often can sink or get hard and cause the problems. The front of the park had concrete pads. The back of the park is newer and they didn't put in concrete strips like the front. We also had a tree die by our porch in the front of the house over ten years ago, that caused the roots to die slowly and it made our house unlevel and the porch too.

So we have spent some money over the 31 years we have lived here, getting re-levels for different prices and different people did them. This company does both regular houses and mobile homes, which is great. They will dig down and place the concrete pads under the cinder blocks deeper so is a bit sturdier and usually doesn't change much.

 

[Jimbo]

Sch. 40 in a DBS pole would be a bit of overkill; that was always the recommend back in c-band with the heavy types of dishes. My ground answer was to just use a galvanized thin-wall post, smash one end flat and drive it directly into the ground with a fence post driver. The flat would both guide it into the ground as well as provide for nonrotation. There's enough clay in most soils around here to hold it tightly.


I would never have thought about re-leveling of mobular homes or that it could affect signals...My main concern with them was that they're often not amenable to having a mount mounted on them. Metal-skinned.

Mobile homes we never connected to the structure, always Pole mounted in the ground in those cases.

Mobile homes walls are quite thin, maybe half of a 2 x 4 ... Roofs are not much better.

 

[renjy651]

Hi, First time posting on this forum. Dish customer since 1998. The best way to install the dish is a non penetrating mount with 6 blocks total weight 180 pounds. Always use dish1000 plus antenna if you can get it on ebay etc. The biggest dish looking at 110/118/119 since 129 location is gone. Signal stength is 80 on 119 and 110 here in Minnesota. eastern arc is weaker.62 and 71 orbital location. I have americas 250 local channels i get it via outside antenna free. Total cost with tax $105 .since i am legacy customer they give me $25 off for 1 year. I have vip 211k since i own my reciever and also I have Hopper also purchased from dish, I dont use it. streaming from youtube etc is slow not for me, You cant get americas 250 from any so called streming company.
DISH NETWORK IS THE BEST. In the late 80s I had ECHOSTAR C-BAND system with Echostar receiver.

Mobile homes we never connected to the structure, always Pole mounted in the ground in those cases.

Mobile homes walls are quite thin, maybe half of a 2 x 4 ... Roofs are not much better.

 

[Bobby]

118 is no longer in use so a 1000+ is useless. A 500 is fine anywhere in the US.

 

[renjy651]

118 is no longer in use so a 1000+ is useless. A 500 is fine anywhere in the US.

I am an Electronic Tech with 44 years of experience dish 500 signal is weak.you will loose signal when it rains. Dish 1000 plus is 38 inches wide. The bigger the dish better the signal like C-BAND never looses signal with thunderstorm.

 

[navychop]

Nah. For well aimed dishes, little if any difference between the two, for two satellites.

I did not lose signal from rain when I had a simple EA arrangement and a 500. Not fixed, not portable.