Hello all,
I have two Dish 500’s, one pointed at 61.5 and one pointed at 72.7, connected through a DPP44 to a 722, 222k, and 211k.
I am getting frequent switch errors, and I have to run a check switch test to get rid of them. This happens at least whenever signal is momentarily lost, often more. The problem has been ongoing for about a year now, although it got a bit better after a service call a few months ago…but is getting seemingly worse again.
Background: Last year (April 2010 I believe), I was “upgraded” to Eastern Arc. The installer didn’t have any 1000.4’s left on the truck (he didn’t get here until about 9 pm – I should have known better and told him to come back another day), so he swung our dish pointed at 110/119 to 72.7.
I didn’t like this – as I really wanted a single dish – but I accepted it, as it worked fine at the time.
Fast forward a few months later – we were getting check switch tests a few times per week. We lived with it until December – to the point where we couldn’t even watch TV anymore. We had to argue, beg, and plead with Dish to send someone out at no charge. They finally agreed as it seemed the issues all stemmed from the “upgrade” (which they did). The guy came out and saw that one of the dishes had almost no signal (I couldn’t even get it to lock, so I assumed it was a switch issue), and noticed that one of the dishes was barely hand tightened. So the last guy hadn’t done a proper job at tightening the dish.
I asked if he could change the two D500’s and DPP44 to a single 1000.4, as that is what the CSR told me he would do, and he said no. Since repointing the one D500 would solve the issue, that is all he could do.
After that, it seemed to work much better – at least we weren’t losing signal all the time. However, we were still getting a check switch error about once a week. It was infrequent enough that it didn’t bother me, and I really didn’t feel like waiting an entire day again for a service call.
Fast forward to now…8 months or so later. I’m now getting at least one check switch error per day. Signal seems to be OK – not the best I’ve ever seen, but not enough for it to drop out either, but I’m getting thrown switch errors a lot.
I’m suspecting the problem lies within the switch. However Dish is entirely unhelpful. They want me to pay for a service call again – when this all stems from an issue that I am certain was never done correctly in the first place. I want a 1000.4 with no switches – that is the correct way this should have been done, right? This would eliminate all of my switch issues.
Anyone have any suggestions? I’m going to email the ceo address…that is what it took last time, however it took me about 4 weeks to get a response. If I have to wait that long, I’m switching to another provider.
Thanks.
I have two Dish 500’s, one pointed at 61.5 and one pointed at 72.7, connected through a DPP44 to a 722, 222k, and 211k.
I am getting frequent switch errors, and I have to run a check switch test to get rid of them. This happens at least whenever signal is momentarily lost, often more. The problem has been ongoing for about a year now, although it got a bit better after a service call a few months ago…but is getting seemingly worse again.
Background: Last year (April 2010 I believe), I was “upgraded” to Eastern Arc. The installer didn’t have any 1000.4’s left on the truck (he didn’t get here until about 9 pm – I should have known better and told him to come back another day), so he swung our dish pointed at 110/119 to 72.7.
I didn’t like this – as I really wanted a single dish – but I accepted it, as it worked fine at the time.
Fast forward a few months later – we were getting check switch tests a few times per week. We lived with it until December – to the point where we couldn’t even watch TV anymore. We had to argue, beg, and plead with Dish to send someone out at no charge. They finally agreed as it seemed the issues all stemmed from the “upgrade” (which they did). The guy came out and saw that one of the dishes had almost no signal (I couldn’t even get it to lock, so I assumed it was a switch issue), and noticed that one of the dishes was barely hand tightened. So the last guy hadn’t done a proper job at tightening the dish.
I asked if he could change the two D500’s and DPP44 to a single 1000.4, as that is what the CSR told me he would do, and he said no. Since repointing the one D500 would solve the issue, that is all he could do.
After that, it seemed to work much better – at least we weren’t losing signal all the time. However, we were still getting a check switch error about once a week. It was infrequent enough that it didn’t bother me, and I really didn’t feel like waiting an entire day again for a service call.
Fast forward to now…8 months or so later. I’m now getting at least one check switch error per day. Signal seems to be OK – not the best I’ve ever seen, but not enough for it to drop out either, but I’m getting thrown switch errors a lot.
I’m suspecting the problem lies within the switch. However Dish is entirely unhelpful. They want me to pay for a service call again – when this all stems from an issue that I am certain was never done correctly in the first place. I want a 1000.4 with no switches – that is the correct way this should have been done, right? This would eliminate all of my switch issues.
Anyone have any suggestions? I’m going to email the ceo address…that is what it took last time, however it took me about 4 weeks to get a response. If I have to wait that long, I’m switching to another provider.
Thanks.
