Having paid for a Choice package at D* since 1996, and have had an RCA DVR-40 since 2003 which hasn't worked since Monday... all I get is the logo and the message Just a Few Minutes More... across the bottom of the screen. The phone guy tries his troubleshoot which is basically unplug and reset (which I had already done twice) and now says it needs a service call. AND since he says I OWN THE UNIT NOW, I have to pay for the service call?
After some discussion, he tells me that they will swap out the DVR if the tech can't get it working but that I will not be billed or have a new contract date??
So, if the unit were all on lease when did I start owning it and therefore get to pay $79 for the service call, and why do I get a free replacement if it can't be fixed?
Any thoughts from the experts? Love the level of expertise from all the Sat guys out there...fun to read until you have nothing on the screen and they can't schedule an LA based tech for 5 days??!!
After some discussion, he tells me that they will swap out the DVR if the tech can't get it working but that I will not be billed or have a new contract date??
So, if the unit were all on lease when did I start owning it and therefore get to pay $79 for the service call, and why do I get a free replacement if it can't be fixed?
Any thoughts from the experts? Love the level of expertise from all the Sat guys out there...fun to read until you have nothing on the screen and they can't schedule an LA based tech for 5 days??!!