Unfortunately, I travel extensively for business so I cannot always address these problems when they arise.
We have had this setup, DP510 and DP 301, for about 3 years and DishNetwork service for over 10 years. We have never experienced any picture or audio problems that were not weather-related or LNB-related (one LNB needed to be replaced and it affected both units).
About 3 weeks ago, my wife informed me that the DP510 (DVR) began having a lot if pixelation, brief freezes, picture shifting, and audio break-up. There were no such problem on the DP 301.
When I got home this weekend, I noticed how bad and annoying this is. On Monday, November 19, I tried the following steps to try to diagnose or isolate the problem. The weather was clear with wind at less than 2 mph.
1. I checked the signal strength on both units, locals, spotbeams were lower but at virtually the same level on both units; the remaining 'valid' satellite/transponder signal strength was 118 or greater and matched on both units. This took about an hour and I tracked on a spreadsheet,
2. I ran through every channel to see if it was isolates to locals, certain satellites, and/or transponder, excluding PPV. This took about 2 hours and these problems occurred on all channels;
3. I unplugged the DP 510 for 30 minutes; I also checked all connections inside and out. I then plugged the DP 510 in and let it boot up. I then ran the check swtich, the checked signal strength. The signal strength was nearly the same; but all non-locals were still 118 or better.
4. I removed the DP 510 and installed the DP 301. This was to see if maybe there was a cabling problem or a problem in that line. However, there was no pixellation (sp?) with thw DP 301.
5. I installed the DP 510 at the TV that originally had the DP 301. Immediately, there was pixellation problem.
6. I then re-installed everything as original. The DP 510 still had pixellation problems; no problems on the DP 301.
I was too busy Tuesday to call DishNetwork and intended on calling them Wednesday morning.
On Wednesday morning, November 21, I watched ESPN and there were no problems, the picture was clear as bell. Wednesday evening, we watched several shows over a 4 hour period and there was not one pixel out of place, no freezes, no dropouts.
What happened? I know there was a software update before the problems started as the timer clock and some backgrounds on set-up had changed. Was this software updates the source of the problems? Was there a software update November 20/21 that fixwed the problem?
I am at a loss.
Thank you in advance for any insights.
Bob
We have had this setup, DP510 and DP 301, for about 3 years and DishNetwork service for over 10 years. We have never experienced any picture or audio problems that were not weather-related or LNB-related (one LNB needed to be replaced and it affected both units).
About 3 weeks ago, my wife informed me that the DP510 (DVR) began having a lot if pixelation, brief freezes, picture shifting, and audio break-up. There were no such problem on the DP 301.
When I got home this weekend, I noticed how bad and annoying this is. On Monday, November 19, I tried the following steps to try to diagnose or isolate the problem. The weather was clear with wind at less than 2 mph.
1. I checked the signal strength on both units, locals, spotbeams were lower but at virtually the same level on both units; the remaining 'valid' satellite/transponder signal strength was 118 or greater and matched on both units. This took about an hour and I tracked on a spreadsheet,
2. I ran through every channel to see if it was isolates to locals, certain satellites, and/or transponder, excluding PPV. This took about 2 hours and these problems occurred on all channels;
3. I unplugged the DP 510 for 30 minutes; I also checked all connections inside and out. I then plugged the DP 510 in and let it boot up. I then ran the check swtich, the checked signal strength. The signal strength was nearly the same; but all non-locals were still 118 or better.
4. I removed the DP 510 and installed the DP 301. This was to see if maybe there was a cabling problem or a problem in that line. However, there was no pixellation (sp?) with thw DP 301.
5. I installed the DP 510 at the TV that originally had the DP 301. Immediately, there was pixellation problem.
6. I then re-installed everything as original. The DP 510 still had pixellation problems; no problems on the DP 301.
I was too busy Tuesday to call DishNetwork and intended on calling them Wednesday morning.
On Wednesday morning, November 21, I watched ESPN and there were no problems, the picture was clear as bell. Wednesday evening, we watched several shows over a 4 hour period and there was not one pixel out of place, no freezes, no dropouts.
What happened? I know there was a software update before the problems started as the timer clock and some backgrounds on set-up had changed. Was this software updates the source of the problems? Was there a software update November 20/21 that fixwed the problem?
I am at a loss.
Thank you in advance for any insights.
Bob
