DVR receivers questions and help!

[XPC]

I have 2 DVR receivers both are dual tuners. One is a VIP 722 that is hooked up to my HD TV.

The other is a 625 that is hooked up to a standard TV. I am a new customer and it has only been a few days since it was installed. When i had signed up i asked for 1 DVR HD dual tuner and for 1 standard receiver but the install guy brought 2 DVRs out and i said something to him about it but he said that it would take a while to get the reciver that i wanted so i let him hook up the 2 DVRs.


So i called Dish and told them i wanted a standard receiver to replace the 625 they wanted $160 to send me a differant box! then they said since i was new it would be $99! whats up with this?

Now i don't mind paying for it "IF" it gets credited to my account later on. I did sign a contract for 18 months. Can anyone help? I can never really understand the girl at dish when i called.

Calling the installer is useless.

 

[blueman]

hjow long have u been installed.. i would just call them and explain to it to them, but since u let him hook the other dvr up and signed for the work there may not be much that can really be done! .. i would my self call them adn act like i am going to cancel to see what they will do

 

[RockinHARD26]

Upgrade program is called, "DISH'n It Up".

Select a Standard Definition, DVR, or High Definition receiver for one room of service $99.00

Select a Standard Definition, DVR, or High Definition receiver for two rooms of service (or "Picture in Picture" for 1 TV) $119.00

Select an HD-DVR for two rooms of service (or "Picture in Picture" for 1 TV) $149.00

Certain customer eligibility requirements apply for the DISH'n It Up Bonus credit. To redeem the Bonus credit you must mail a completed redemption form within 60 calendar days of the date you ordered your upgraded receiver(s) along with a copy of your billing statement indicating qualifying programming.

Limit of 2 receivers or 3 tuners per transaction, unless upgrading to 2 HD DVRs. Limit 4 leased tuners per account. Maximum of one DISH'n It Up upgrade transaction per 12 month period. Monthly equipment rental fee of $6.00 for HD receivers; $5.00 monthly equipment rental fee for all other models will apply for each receiver activated beyond the first. Monthly DVR Service Fee of $5.98 applies for all DVR receivers. 2-TV receivers must be continuously connected to land-based phone line to waive the $5.00 monthly additional outlet programming access fee. If a new dish is necessary when upgrading to HD programming, standard professional installation may be required. Monthly subscription to DishHD programming is required for HD receivers or a monthly $6.00 HD Enabling fee applies. Please call, 1-888-884-2741, for details.

 

[Pepper]

If you get rid of the DVR you may regret it later. Sure you'll save $5.99/mo swapping it out but once you get used to DVR on one TV you won't want to touch the other one without it.

How many people in the house? If 2 or less, you can feed the 722 to all the tvs, send back the 625 and replace it with nothing, and that way you'd save $11/mo.

 

[XPC]

If you get rid of the DVR you may regret it later. Sure you'll save $5.99/mo swapping it out but once you get used to DVR on one TV you won't want to touch the other one without it.

How many people in the house? If 2 or less, you can feed the 722 to all the tvs, send back the 625 and replace it with nothing, and that way you'd save $11/mo.

I don't need 2 DVRs, i hardly ever watch TV i mostly got it for the wife so i really only need 1. Im confused as to why you have to pay to get a differant receiver? They will get the one i have back right? If i pay for one am i buying it or still leasing it? Will i ever see the money back if i buy it?

How much will i save a month if i get rid of the 625 and get a standard dual box? Right now my bill says.


Dish network DVR servicefee $11.96
Dish network DVR servicefee $11.96

Additional receiver $5.00
Additional receiver $5.00

so wouldn't it take off 11.96 a month if i got rid of one DVR?

i alos have programming fee $5.00 twice isnt that what they charge if you dont have your boxs hooked up to a phone line? Both of mine are and dial out fine when they are tested?

 

[garys]

Sat service is like cable, they charge you up front, so the first bill you get is for two months. This is normal but it should have been explained to you.

 

[KAB]

I don't need 2 DVRs, i hardly ever watch TV i mostly got it for the wife so i really only need 1. Im confused as to why you have to pay to get a differant receiver? They will get the one i have back right? If i pay for one am i buying it or still leasing it? Will i ever see the money back if i buy it?

How much will i save a month if i get rid of the 625 and get a standard dual box? Right now my bill says.


Dish network DVR servicefee $11.96
Dish network DVR servicefee $11.96

Additional receiver $5.00
Additional receiver $5.00

so wouldn't it take off 11.96 a month if i got rid of one DVR?

i also have programming fee $5.00 twice isn't that what they charge if you dont have your boxs hooked up to a phone line? Both of mine are and dial out fine when they are tested?

Since this is your first bill, (and I don't know when you started service), it looks like you are paying two months, one in arrears and one in advance (normal). DVR service fee is $5.98 per receiver. So your next bill you should just have two service fees and one additional receiver fee. IF you went with a DVR advantage plan, one of the DVR fees would be dropped AND it would include your local channels, so you save about 4 bucks a month. If it were me, I'd keep the 625.

 

[XPC]

Sat service is like cable, they charge you up front, so the first bill you get is for two months. This is normal but it should have been explained to you.

ahh that makes sense. Thanks