I'm in the Atlanta market. I lost line of sight to 110 and 119. Dish agreed to do an Eastern Arc install (I already have a 722 and 622). I mentioned that I believed I would need the new 3G smart cards for this to work. From several departments to the local service center here, everyone said I would not need the 3G cards.
The techs came out and put up the 1000.4 dish and 1000.4 LNBs on the roof and ran two cables (a dual cable) down inside the house. They said I don't need a switch with this setup, so they connected them to a grounding block and connected to one of the exiting lines to each receiver. There they connected with a separator on each receiver.
Guess what? It didn't work. The locals on 61.5 come in, but nothing else does. It successfully does a check switch. It downloads the programming information. It shows the updated guide. When you switch to a non-local channel, it shows the channel banner/info and will even show the proper info with episode, etc., but NO video or sound - just a black screen. On the music channels, it will show the song currently playing floating around on the screensaver banner, but no sound.
Dish is stymied. The techs had to leave for another call (they were very professional and first rate, by the way), but it seemed to be out of their hands.
Last night, I spent nearly FOUR hours on the phone with Dish tech support, with them making various changes in their account configuration (orbital locations, "Eastern Arc", 1000.4 dish, etc.), but nothing worked. I did more check-switching and receiver resetting than I've ever done. When it was over, the "Tier 2" support gal said, "it must be signal issues". Both receivers get 50+ on the signal meters - more than I was getting on 110 and 119 before I completely lost line-of-sight. All she could say was, "it's different depending on where you are". Uh, yeah...
Everyone I spoke to on the phone assured me this is not a 3G smart card issue (my receivers don't have new firmware, I've had them for nearly a year).
I'm at my wits end. They scheduled a tech to come out again, but I'm afraid I'll still have no TV after he leaves. It seems I'm cornered and Dish doesn't even know what to do.
I think it's a smart card issue. Am I off-base?
Thanks for any help. I'm desperate!
The techs came out and put up the 1000.4 dish and 1000.4 LNBs on the roof and ran two cables (a dual cable) down inside the house. They said I don't need a switch with this setup, so they connected them to a grounding block and connected to one of the exiting lines to each receiver. There they connected with a separator on each receiver.
Guess what? It didn't work. The locals on 61.5 come in, but nothing else does. It successfully does a check switch. It downloads the programming information. It shows the updated guide. When you switch to a non-local channel, it shows the channel banner/info and will even show the proper info with episode, etc., but NO video or sound - just a black screen. On the music channels, it will show the song currently playing floating around on the screensaver banner, but no sound.
Dish is stymied. The techs had to leave for another call (they were very professional and first rate, by the way), but it seemed to be out of their hands.
Last night, I spent nearly FOUR hours on the phone with Dish tech support, with them making various changes in their account configuration (orbital locations, "Eastern Arc", 1000.4 dish, etc.), but nothing worked. I did more check-switching and receiver resetting than I've ever done. When it was over, the "Tier 2" support gal said, "it must be signal issues". Both receivers get 50+ on the signal meters - more than I was getting on 110 and 119 before I completely lost line-of-sight. All she could say was, "it's different depending on where you are". Uh, yeah...
Everyone I spoke to on the phone assured me this is not a 3G smart card issue (my receivers don't have new firmware, I've had them for nearly a year).
I'm at my wits end. They scheduled a tech to come out again, but I'm afraid I'll still have no TV after he leaves. It seems I'm cornered and Dish doesn't even know what to do.
I think it's a smart card issue. Am I off-base?
Thanks for any help. I'm desperate!