As we move forward and the software changes again (whether by upgrade or by a different name all together). Will those who choose to stay where they are (software wise), be left unsupported by TT?
Basically, yes. HOWEVER, for the time being, no one has anything to worry about. We are working to get back on track. Once we have a product out there that we are comfortable with, we will not continue to indefinitely support earlier versions. Right now we are being as flexible as we can to get customers whatever version they are comfortable with and meets there needs. If they need support we're helping, but those numbers are small.
So for now we are doing our best to help everyone out and putting out fires. It seems like things are coming together reasonably well. The software is just about ready, we are implementing new processes that should serve our users better and we're feeling good about it.
As a side note - one of those new processes will be the release sequence for the upcoming release. We've had some amazing help from the TT community of users, so it has been used 'out in the wild' a bit with good success. The software will first go into a public beta period (which will not prompt users to upgrade within the app). Once we've collected feedback and dealt with any outstanding issues it will be upgraded to a full release candidate that will be signed off on by our CEO, Elliott after he is in direct contact with users that were specifically experiencing and reporting the issues that are addressed in the release. This process is set to begin next week.
Finally, as an FYI to help everyone keep some perspective and have some context, TT has tens of thousands of customers, the majority of which are running without problems on our Recast release platform right now. The percentage of users with known problems (reported) is well under 1%. BUT, that by no means justifies the scale of the problems that exist and ANY of our users are experiencing nor does it justify the run around and delays that those customers experienced. We're trying to work directly and personally with all of the effected customers to do our best to make up for our missteps. I hope we are doing right by those folks. (as posted before, if anyone has an open ticket that has not been handled or is causing heartburn, send a PM and I'll look into it ASAP).
David
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