Error 771

raoul5788 · Mar 3, 2020

Krazymusikchik said:
Ok I started over and am now getting above 95 on 101 and in the 80’s on 103 but all 99’s are at 0. I’ve tried the dithering on both sides and nothing changes on the 99 satellites at all. Still getting the error 771 message even with good signal on the 101 and 103

If your 99 was good before but now only the 103 works, your alignment/skew is off.

slice1900 · Mar 4, 2020

Krazymusikchik said:
Ok I started over and am now getting above 95 on 101 and in the 80’s on 103 but all 99’s are at 0. I’ve tried the dithering on both sides and nothing changes on the 99 satellites at all. Still getting the error 771 message even with good signal on the 101 and 103

If your dish "fell over" it may have become bent. Doesn't take much (less than would be easily visible) for it to not work. It is a lot easier to pull in 101, so it might be bent in a way that you can either pick up 99 or 103 but won't be able to get them both.

teetertotter · Mar 23, 2020

Here is one person that fixed the 771 ERROR:

Getting signal loss 771 on receiver | DIRECTV Community Forums

Checked connection and satellite outside already. Everything looked good.

forums.att.com

Jimbo · Mar 24, 2020

teetertotter said:
Here is one person that fixed the 771 ERROR:

Getting signal loss 771 on receiver | DIRECTV Community Forums

Checked connection and satellite outside already. Everything looked good.

forums.att.com

Re Running Set up and clearing the Defaults will not fix that issue.
If the dish is out of alignment, you'd need to FIX that issue.

krynn · Mar 24, 2020

mdram said:
call directv, let them come fix it. you may be suprised

i got charges the $99 fee, but then got $50 a month off for 2 years when i called in for a bent dish (it was my fault)

this is why i opt in for the insurance plan no charge for service calls...

krynn · Mar 25, 2020

now my dish is locked at 99%. but i was getting the 771 error code for the longest until it crapped out and gave me the 775 error code. i guess now my question would be. if the LNB isn't getting enough juice to it will it make it throw off error codes like the 771?

raoul5788 · Mar 25, 2020

krynn said:
now my dish is locked at 99%. but i was getting the 771 error code for the longest until it crapped out and gave me the 775 error code. i guess now my question would be. if the LNB isn't getting enough juice to it will it make it throw off error codes like the 771?

Yes, I believe that can happen. Usually you will just get a 775 with a bad power inserter though.

krynn · Mar 25, 2020

raoul5788 said:
Yes, I believe that can happen. Usually you will just get a 775 with a bad power inserter though.

my old boxes would throw off the 771 error code on a daily basis until it crashed and threw out the 775 error code and that's with the boxes and splitters being replaced... on the new install i have a power inserter and no issues at all!!! while the new genie may have the power inserter built in. i belive it's 21 volts. it's not strong enough to send power over a long cable run. the external power inserter is 29 volts i belive..

raoul5788 · Mar 25, 2020

krynn said:
my old boxes would throw off the 771 error code on a daily basis until it crashed and threw out the 775 error code and that's with the boxes and splitters being replaced... on the new install i have a power inserter and no issues at all!!! while the new genie may have the power inserter built in. i belive it's 21 volts. it's not strong enough to send power over a long cable run. the external power inserter is 29 volts i belive..

The 29 volt power inserters were intended for the swm16 switches, but work great for long runs of coax.

krynn · Mar 25, 2020

raoul5788 said:
The 29 volt power inserters were intended for the swm16 switches, but work great for long runs of coax.

TRUE as i haven't had one error code pop up yet. service has been stable as the power inserter is taken care of the LNB while the genie kicks back and does it's thing... it's just better that way..

slice1900 · Mar 25, 2020

raoul5788 said:
The 29 volt power inserters were intended for the swm16 switches, but work great for long runs of coax.

Especially if your long run is CCS coax instead of solid copper.

krynn · Mar 25, 2020

raoul5788 said:
The 29 volt power inserters were intended for the swm16 switches, but work great for long runs of coax.

what would you consider a long coax run??? this post might help others having similar issues!!!

krynn · Mar 25, 2020

don't belive the tech when he says the power inserter on the new genie will power the LNB over a long cable run. that's complete crap because it's not strong enough to power it. and if you want my thoughts on it.. it's complete crap!!! maybe one day DTV will put a better power inserter in the newer genies but the one now just isn't strong enough for long cable runs!!!

raoul5788 · Mar 25, 2020

slice1900 said:
Especially if your long run is CCS coax instead of solid copper.

That's why, as you know, solid copper is recommended.

raoul5788 · Mar 25, 2020

krynn said:
what would you consider a long coax run??? this post might help others having similar issues!!!

I don't know precisely. Perhaps one of the installers has an informed opinion.

krynn · Mar 25, 2020

raoul5788 said:
I don't know precisely. Perhaps one of the installers has an informed opinion.

i heard there now saying that a long cable run is 120 FT back in the day before ATT took over it was 100 FT

Jimbo · Mar 25, 2020

krynn said:
i heard there now saying that a long cable run is 120 FT back in the day before ATT took over it was 100 FT

Either works ... 100 or more.

slice1900 · Mar 26, 2020

raoul5788 said:
That's why, as you know, solid copper is recommended.

Sure, but sometimes switching out coax isn't so easy. I was over a friends house a few years ago in January watching football and he'd experience signal loss for 10-15 seconds a few times an hour. He said it had been doing that the last week or so since it got really cold, and just assumed the dish had problems with extreme cold.

Turns out he'd trenched about a 100' run to the closest place with a clear view of the sky when Directv wouldn't do the install, and used CCS since that's what Lowes sells. I told him to order a PI29 off eBay and see if that worked, and it cured the problem for him. Even if he was willing to dig a new trench and run the right coax that wasn't going to happen with snow and frozen ground.

krynn · Apr 6, 2020

raoul5788 said:
The 29 volt power inserters were intended for the swm16 switches, but work great for long runs of coax.

i have the slimline 3 dish setup. i guess that dish requires the power inserter. well ever since they did a brand new install and put the power inserter in there has been no issues at all... my dish is locked as 99% and it poured out today no signal loss at all!!! the system has been working flawless like it should!!! the mini's haven't been losing connection to the genie!!! i am a happy camper

Jimbo · Apr 6, 2020

krynn said:
i have the slimline 3 dish setup. i guess that dish requires the power inserter. well ever since they did a brand new install and put the power inserter in there has been no issues at all... my dish is locked as 99% and it poured out today no signal loss at all!!! the system has been working flawless like it should!!! the mini's haven't been losing connection to the genie!!! i am a happy camper

The newer recvrs required a Power Inserter as it takes more to run the newer LNBs I guess ...
The older recvrs used the supplied voltage from the recvr to feed it.

Error 771

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