I am helping a family friend with a problem they are having with the ExpressVu card swap. They have 3 receivers, and were sent three new smart cards. One receiver, a model 3100, was not being used and was not connected, but they still took the old smartcard out and threw it away and put the new one in. They called me the other day and asked me to help get it hooked up again. I was under the impression that is was not disconnected from the service for long, but apparently it was, as it only had software version E469 on it. According to bell, it needs to have version E6xx on it to work with the new smart cards. So because if this, it the smart card number is showing up as S000000000 (not sure on the number of 0's, but you get the idea.) The receiver will not download new software, and on bell's website they say to put the old smart card back it to let it update. But they no longer have the old card. Is there anything I can do to force a download? Thanks for your help.