Festivus - Airing of Grievances

[gpflepsen]

Wow, what a liar. I bought a second Hopper 3 outright and when I spoke with loyalty, the guy added it to my account and activated it, no problems at all.

By the way, your explanation of the streaming services is exactly why traditional cable and satellite tv still matters. Only one button to bring up a channel guide, then pick a channel. Bam, simple as pie. When my grandmother was still alive, there was no way she would've remembered how to navigate a streaming service's UI, even if I explained it to her twenty times. She might not be around anymore, but even as a millennial myself, I find it much easier and more convenient using a traditional sat service, especially when I'm in the kitchen and I just want to turn on the tv to have the news running while I'm eating.

I hear ya!

I guess an update is in order.

I called DISH back and spoke with a helpful chap. What a difference in this call!

No beefing or alternate sales pitches like the call from 3+ months ago.

To sum it up, the CSR (Tech service), came straight to the point and said yes, I can buy a Hopper3 and they will activate it when I receive it. No roadblocks or song and dance to avoid getting me a 2nd H3 on my account.

He even gave me my most local authorized dealer/storefront to my location, plus when asked, confirmed a specific online retailer was an official Dish agent. They will even set up the service call to install when I get the H3 in hand under the Dish Protection plan.

I ask (rhetorical?) why the initial call went from an entry CSR, then through two levels of supervisors and never got close to what I wanted as a resolution. The initial call was to a person that was obviously not an English as a first-language person. So I don't know if Dish employs off-shore call centers and that's why it spiraled down the hole, so to say.

Jeeze, what a process!