I did now! Thanks for the email address.
 
I'm curious what response you get. They usually do respond within 24-48 hours.

They used to be real good, I haven't had to report anything in a while.

LER
 
Call me crazy - but this has been happening since I signed up 2 weeks ago off and on. Now today, I send an email earlier to that mailbox - now there isn't anymore white lines in the screen.

Could they have found and fixed something?
 
yes, and you'll probably get a reply soon from them.
 
Wow-
I got my reply back today from DISH stating that they HAVE CONFIRMED what I was pointing out! Damn - i'm a naive new subscriber - but that's some good customer service!

Thanks for the tip LER.
 
they can't be watching all the channels all the time, and we (the subscribers) are sometimes aware of things that they're not.

Yes, they DO want the feedback, and appreciate it

LER
 
I have noticed the same thing on Shop at Home.
 
Problem Solved

I'll be damned - here is the email I just got from DISH:

Dear Matt:

We have just received words from our engineers that they have isolated the problem and fixed it. Thank you for your information. We truly appreciate it.


Shanks - if you're seeing the same problem on Shop at Home - send them an email.
 
psumattDE said:
Shanks - if you're seeing the same problem on Shop at Home - send them an email.
Click to expand...
And that email again is: dishquality@echostar.com

They really do want to make it better. They can't see everything

LER
 
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