Going to work for Directv

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Patrick Smith

SatelliteGuys Pro
May 14, 2013
771
198
Valdosta, GA
I have just been hired at Convergys a Directv call center! Start August 12th! Maybe I'll get some of y'all's calls!!


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SatinKzo

Supporting Founder
Supporting Founder
May 22, 2004
6,232
83
Louisiana
We need a code word... so you know it's a satguys member calling...

Congrats on new job... hope they don't mind your signature.
 

Kraven

Resident Bozo
Jun 2, 2012
11,912
2,932
Northern, VT
you're in for a world of hurt man!

When someone's cell phone has no signal, they tend to wait to get reception but when they have no TV signal, its a national emergency.
My advice... its water off a duck's back. For all you know, its that short guy from Fantasy Island yelling at you from the other end of the line.

Cheers, K
 

qcjoe

SatelliteGuys Pro
Oct 23, 2012
171
4
Ohio
Im very happy for you. Kraven is 100% correct. I worked for TWC and people treat you like dirt. You just have to ignore them and go on. Nice thing for you its over the phone and not face to face like I delt with.
 

Kraven

Resident Bozo
Jun 2, 2012
11,912
2,932
Northern, VT
HOpefully you get some sweet perks like Free DTV. BTW, no need for a secret "code word", just share with us your work email! :D
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
you're in for a world of hurt man!

When someone's cell phone has no signal, they tend to wait to get reception but when they have no TV signal, its a national emergency.
My advice... its water off a duck's back. For all you know, its that short guy from Fantasy Island yelling at you from the other end of the line.

Cheers, K

Its pretty hard to call and bitch when you don't have a phone that works, especially when your only phone is the one that is not working.

Its just like the triple play from the cable company. When your cable goes out, your screwed. You can't watch TV, you can't make a phone call to complain your cable is out, and you can't go to the cable companies website and get help online.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
64,442
4,539
NW Ohio - Buckeye Country
Its pretty hard to call and bitch when you don't have a phone that works, especially when your only phone is the one that is not working.

Its just like the triple play from the cable company. When your cable goes out, your screwed. You can't watch TV, you can't make a phone call to complain your cable is out, and you can't go to the cable companies website and get help online.

Yet, while your waiting for someone to finally answer the phone, they make mention to go to the company web site for answers to your problems !
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
64,442
4,539
NW Ohio - Buckeye Country
Its pretty hard to call and bitch when you don't have a phone that works, especially when your only phone is the one that is not working.

Its just like the triple play from the cable company. When your cable goes out, your screwed. You can't watch TV, you can't make a phone call to complain your cable is out, and you can't go to the cable companies website and get help online.

Use to walk down to the Pay Phone on the corner, but they are no longer there ...
 

wallyhts

SatelliteGuys Pro
Staff member
HERE TO HELP YOU!
Lifetime Supporter
Apr 24, 2008
3,217
435
Back in college I had a small payphone business. The back garage is stuffed with payphone stuff. Want one jimbo? (Yard Art they have lights too :)

I would agree I worked for Bellsouth 10+ years ago doing DSL tech support people are rude. If i got a rude person i would just put them on hold and transfer them back in the queue so they could wait another 40 minutes. :) I'm a nice guy...
?
 

Kraven

Resident Bozo
Jun 2, 2012
11,912
2,932
Northern, VT
I can see Tater now, "Oh am sorry you dont have signing during this thunder storm. Oh by the way, I see you dont have HBO in your package.. why not?"

Good luck mate!

Cheers, K
 

Patrick Smith

SatelliteGuys Pro
May 14, 2013
771
198
Valdosta, GA
I can see Tater now, "Oh am sorry you dont have signing during this thunder storm. Oh by the way, I see you dont have HBO in your package.. why not?"

Good luck mate!

Cheers, K

Sounds just like something I would do! I just couldn't pass the job up. As you all know jobs are few and far between! I'm working part time retail but this is full time and full Benefits and free DTV after my first 30 days!


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Lanarian

SatelliteGuys Pro
Mar 2, 2012
335
0
Pocatello Idaho
My best advice: Dont take anything they say personally. Remember, they dont know you, you've never met them, and probably never will.. When they yell and curse and call you names (and they will) they are not screaming at YOU, they are screaming at DirecTV.. DO NOT TAKE IT PERSONALLY. When you see the other CSR's crying and sobbing, just shake your head and tell yourself "They took it personal".
 

Hutch1814

SatelliteGuys Pro
Jun 18, 2011
2,384
70
Indiana
Oh.. one more thing... Case Management ROCKS!!

No it doesn't! I hate calling you guys, it just seems like a huge pina, we fixed the problem cause nobody wants a tier 3! Having to call in just seems more time consuming than it needs to be. My favorite CM's is when we drop ship a box to a customer when it was something else. Happens about 90% of the time :D

Btw, the free service is awesome! I tell myself at times that I'm getting $150 more a month in my pocket not paying for tv
 
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