Got 721 New Software, Guide Quite Working

[BillH]

Yesterday, May 18th, I got the new 721 software. At first the guide worked for maybe a hour. Then it quit. When you hit the guide button, nothing happened. You just continued to get the TV program. Everything else worked as normal.

I called in and the techs did everything they knew to do and finally gave up.

Then this morning, it is working fine so far.

Has anyone else experienced this?

 

[LER]

did you do a power cycle and/or a smartcard reset?

Scott recommended it to us in another thread. I did it, and mine seems fine, and did all my recordings last nite,

 

[BillH]

Tried Everything

We reset probably 6 times, did a switch check, a signal strength & Transponder fine-tune etc, and the tech on the phone finally said he did not know anything else to try. And I went thru 3 different techs.

He said he felt it was a software problem and lets wait a few days and see if it straightens out.