Hello, Everyone,
This is a letter I've written to DirecTV which I've submitted via its Web site to Customer Service. I've been putting up with problems connected to an H20 receiver. I have had trouble with HD programming, on and off, for eight months.
During my eight years as a subscriber, I never had quality problems with DirecTV prior to upgrading from a Single LNB to a 5 LNB (well, the letter kind of explains).
I've submitted the following (and don't mind posting here for others to have their say) because I know I'm not alone. And I don't feel like putting up with this issue much longer. I love DirecTV, in general, but I don't want to be ripped off by inferior service in one area that is supposed to be the Future of TV. In all honesty, I wouldn't be surprised if the competions' HD service stinks.
Here goes…
___________________________________________________________________________
Dear DirecTV,
You are in danger of losing me as a customer.
I have been subscribing to DirecTV service since [1998].
In February 2006, I upgraded from a Single LNB to a 5 LNB with HD service, and with standard service in four other rooms.
The HD receiver - H20 - has been nothing but problems. But according to a rep in technical department, [NAME], I shouldn't assume it's the receiver.
Well let me describe some of the problems that have been experienced.
While watching on HD Detroit's Fox affiliate, WJBK, the MLB ALCS Game 2 (Tigers @ Athletics) on Wednesday, Oct. 11, picture broke up. Then disappeared. This wasn't a problem with any of the other receivers with standard definition program receivers (D10). And eventually, the picture went out on all the channels with HD programming.
Will it come back? Maybe.
I've found, throughout the 8-month period thusfar in subscribing to DirecTV's HDTV service, this is common. Intermittent picture interruption. Receiver resetting. Channels getting loss. Me having to keep going into the menu screen to reset the channels.
Conspicuous is weather conditions more severely affecting, and interrupting, HD programming than that of standard definition fare. (In other words, HD programming interrupted by weather conditions for a more prolonged period than that of the standard definition receiver.)
The receiver, is what I'm assuming, stinks. Or maybe it's DirecTV that is incapable of delivering.
I have other options for cable-related programming: Your competition in mini-dish satellite service, Echostar's Dish Network, instantly springs to mind.
And so does area cable providers Wide Open West and Comcast.
In a telephone conversation during the 8 pm/ET hour with the above-mentioned [NAME], I demanded a new receiver be sent to me.
I hope this resolves this issue. DirecTV's problem. If it doesn't, one of DirecTV's competitors will have me as a new customer.
<< MY NAME >>
<< ADDRESS >>
This is a letter I've written to DirecTV which I've submitted via its Web site to Customer Service. I've been putting up with problems connected to an H20 receiver. I have had trouble with HD programming, on and off, for eight months.
During my eight years as a subscriber, I never had quality problems with DirecTV prior to upgrading from a Single LNB to a 5 LNB (well, the letter kind of explains).
I've submitted the following (and don't mind posting here for others to have their say) because I know I'm not alone. And I don't feel like putting up with this issue much longer. I love DirecTV, in general, but I don't want to be ripped off by inferior service in one area that is supposed to be the Future of TV. In all honesty, I wouldn't be surprised if the competions' HD service stinks.
Here goes…
___________________________________________________________________________
Dear DirecTV,
You are in danger of losing me as a customer.
I have been subscribing to DirecTV service since [1998].
In February 2006, I upgraded from a Single LNB to a 5 LNB with HD service, and with standard service in four other rooms.
The HD receiver - H20 - has been nothing but problems. But according to a rep in technical department, [NAME], I shouldn't assume it's the receiver.
Well let me describe some of the problems that have been experienced.
While watching on HD Detroit's Fox affiliate, WJBK, the MLB ALCS Game 2 (Tigers @ Athletics) on Wednesday, Oct. 11, picture broke up. Then disappeared. This wasn't a problem with any of the other receivers with standard definition program receivers (D10). And eventually, the picture went out on all the channels with HD programming.
Will it come back? Maybe.
I've found, throughout the 8-month period thusfar in subscribing to DirecTV's HDTV service, this is common. Intermittent picture interruption. Receiver resetting. Channels getting loss. Me having to keep going into the menu screen to reset the channels.
Conspicuous is weather conditions more severely affecting, and interrupting, HD programming than that of standard definition fare. (In other words, HD programming interrupted by weather conditions for a more prolonged period than that of the standard definition receiver.)
The receiver, is what I'm assuming, stinks. Or maybe it's DirecTV that is incapable of delivering.
I have other options for cable-related programming: Your competition in mini-dish satellite service, Echostar's Dish Network, instantly springs to mind.
And so does area cable providers Wide Open West and Comcast.
In a telephone conversation during the 8 pm/ET hour with the above-mentioned [NAME], I demanded a new receiver be sent to me.
I hope this resolves this issue. DirecTV's problem. If it doesn't, one of DirecTV's competitors will have me as a new customer.
<< MY NAME >>
<< ADDRESS >>
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