H3 EHD lists upcoming airings instead of recordings on EHD and often won't recognize EHD is connected after reboot

Toggle sidebar
View on Social Feed
Advertisements
J

JohnGalt1234

SatelliteGuys Family
Original poster
Jul 19, 2023
37
39
Clarksville VA
This started a couple months ago. I have 2 H3s on one network, both with 2 EHD identical 3 TB seperately powered so all recordings are accessible by all 4k & J4s (8 of them).

On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
 
Ok, after a several hours, apparently it re-indexed the EHD files and they now show without further intervention. But, why does the H3 fail to recognize the EHDs are connected after several reboots?
 
  • Like
Reactions: charlesrshell
Have you tried to put the EHD from the H3 with problem on the H3 that works to see if the results are the same? And of course assuming you don't have the problem when swapped, does the EHD from the H3 without the problem have problems on the H3 with the problem?
 
  • Like
Reactions: charlesrshell
No, I haven't done that, and next time I'll try that, but I have swapped the connections to the offending H3 and reconnected them individually over the last several failures to connect as well as the physical drives in each of the drive enclosures. Both have individually reconnected in their same or different enclosure individually without the other connecting, then swapping the connection or the enclosure the H3 reconnects to the one on the H3 port that had connected to the other and the other still goes unseen. Plus, the likelihood of 2 drives and/or enclosures both simultaneously failing at the same time seemed like pretty remote probability, especially since swapping them when only one connects shows the other works fine and the H3 is what isn't recognizing something on that port. But I'll give it a try. Bet ya $100 that the other H3 drives won't connect when the offending H3 decides to ignore EHDs and bet the drives it didn't recognize work fine in the other H3. But if that doesn't occur, it would definitely is the last isolation step to execute. Based on other behavior though, I'm still doubtful that would be the cause with both drives.
 
  • Like
Reactions: Almighty1 and charlesrshell
Almighty1 said:
Have you tried to put the EHD from the H3 with problem on the H3 that works to see if the results are the same? And of course assuming you don't have the problem when swapped, does the EHD from the H3 without the problem have problems on the H3 with the problem?
Click to expand...
Ok, after today's auto H3 reboot, the EHDs failed to connect again. Moved them to the other H3, they connected right away. Moved the EHDs from other H3 to the problem one, and they also failed to connect. Moved them all back their original positions and the H3 that works with EHDs reconnected them and the H3 that is being flakey, still didn't reconnect the original EHDs.

Three cold boots later, they still didn't reconnect. Ran a system test, MOCA and HD were OK, system had error, and Internet was still testing so I couldn't see or send what the system error was, I walked a way for a few moments and when I came back it was rebooting itself. The EHDs were connected at that point without having any issues with the EHDs recordings. Don't know if the system check fixed it, or if it was just the 4th reboot. Any other ideas for why this H3 fails to reconnect EHDs after most reboots?
 
  • Like
Reactions: Almighty1 and charlesrshell
That would pinpoint it to the H3 that is the problem. Are both H3's on the same software version now and before? Did the system check actually do the full EHD test like the one below?

1792005788136.webp
 
  • Like
Reactions: charlesrshell
JohnGalt1234 said:
They are both currently listed at V. H711 bootstrap V 1117 but the dates (are those install dates or V dates?) Are 9/5/2026 on naughty H3 and 8/15/2026 on nice one.
Click to expand...
The current version is H713 but many people had been having issues with versions H711, H712, H713 which includes Remote issues - both the original DISH branded remotes and also when they use third party remotes that uses IR. There is also the support for the OTA single tuner dongle that stopped working, I forgot if that problem started with H710 or was it H711.
 
  • Like
Reactions: charlesrshell
You must log in or register to reply here.
cpdretired

Dish Offers

  • cpdretired
  • Replies: 37

Users Who Are Viewing This Thread (Total: 5, Members: 0, Guests: 5)

Who Read This Thread (Total Members: 46)

Share this page

Share this page
Top
Back