So, my two year old H20-600 (I believe that is what is was) died, no picture, kept resettin itself and then was stuck at the white Directv screen searching for sat signal (my other four receivers were working fine). Being a 9 yr customer, I knew all the steps and the switch outs, still nothing.
Called Direct (yes, I have the $5.99 month protection plan) and got some idiot operator from North Carolina (they state the State that they are in now, that's cool) and, of course, she gets shi**y with me but finally ends up scheduling a tech to come out today between 12p and 4p (causing me to use time from work). Due to this call, I am about done with Direct's poor customer service and basically set up an online appt with Time Warner and I am going back to cable...
Then the tech arrives. Tom takes off his shoes at the door. He informs me that it is a bad receiver and he will switch it out (which I knew). But then asks if he could check out the rest of my set up. He checked all receivers, checked all my lines, checked the multi switch. He stated to me that one of my b-band converters needed changed on one of my receivers (I had completely lost my locals on one of my receivers and hadnt realized it yet). He saw that I still had a dish for the old 72.5 and asked if we would like him to take it down. He then checked my 5lnb while up on the roof, said it needed tweaked and improved my signals. My wife complained about the remote response, he downloaded something and my remote is working the best it has ever worked. He gave us his card with his cell phone number and stated to call him if we could think of any other issues that we might be having.
I cancelled my Time Warner appointment.
My hats off to you techs that really do care about what you do and my hats off to you Tom, you saved Direct (who has the worse customer service ever) a customer. :up
Called Direct (yes, I have the $5.99 month protection plan) and got some idiot operator from North Carolina (they state the State that they are in now, that's cool) and, of course, she gets shi**y with me but finally ends up scheduling a tech to come out today between 12p and 4p (causing me to use time from work). Due to this call, I am about done with Direct's poor customer service and basically set up an online appt with Time Warner and I am going back to cable...
Then the tech arrives. Tom takes off his shoes at the door. He informs me that it is a bad receiver and he will switch it out (which I knew). But then asks if he could check out the rest of my set up. He checked all receivers, checked all my lines, checked the multi switch. He stated to me that one of my b-band converters needed changed on one of my receivers (I had completely lost my locals on one of my receivers and hadnt realized it yet). He saw that I still had a dish for the old 72.5 and asked if we would like him to take it down. He then checked my 5lnb while up on the roof, said it needed tweaked and improved my signals. My wife complained about the remote response, he downloaded something and my remote is working the best it has ever worked. He gave us his card with his cell phone number and stated to call him if we could think of any other issues that we might be having.
I cancelled my Time Warner appointment.
My hats off to you techs that really do care about what you do and my hats off to you Tom, you saved Direct (who has the worse customer service ever) a customer. :up
