Having intermittent issues reaching the site.

Discussion in 'SatelliteGuys Support Center' started by primestar31, Sep 15, 2018.

  1. primestar31

    primestar31 Topic Starter SatelliteGuys Master

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    Location:
    Beta Omicron Delta III
    This started last week Friday, around 7pm~ or so. I suddenly couldn't get to the site, and just got the default Google "it's taking too long to respond" page. I did a /flushdns, changed to a public dns on my router, changed to another browser, cleared cookies, rebooted, nothing worked. I finally contacted Charter/Spectrum, and they told me that "there's a server in-between me and satelliteguys.us, that's stopping them from getting through to you. You just need to wait a few days and it'll clear up by itself". It finally started working again all by itself more than 24 hours later. Now, it's gone down again a few times every day since then. It just worked again right now so I'm posting this. Here is a TRACERT if it'll help you.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\M>tracert 192.124.249.5

    Tracing route to cloudproxy10005.sucuri.net [192.124.249.5]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 10 ms 10 ms 10 ms dtr01bycymi-tge-0-2-0-1.bycy.mi.charter.com [96.
    34.40.113]
    4 10 ms 10 ms 10 ms crr01sgnwmi-bue-428.sgnw.mi.charter.com [96.34.3
    5.6]
    5 12 ms 16 ms 15 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.5
    6]
    6 30 ms 23 ms 14 ms bbr01aldlmi-bue-5.aldl.mi.charter.com [96.34.0.5
    4]
    7 29 ms 30 ms 31 ms bbr01chcgil-bue-805.chcg.il.charter.com [96.34.0
    .139]
    8 26 ms 25 ms 27 ms chi-b21-link.telia.net [62.115.14.41]
    9 27 ms 27 ms 29 ms gtt-ic-333142-chi-b21.c.telia.net [213.248.88.10
    3]
    10 50 ms 51 ms 50 ms xe-2-0-1.cr0-dal2.ip4.gtt.net [141.136.107.74]
    11 49 ms 50 ms 49 ms ip4.gtt.net [173.205.46.98]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * 51 ms cloudproxy10005.sucuri.net [192.124.249.5]

    Trace complete.

    C:\Users\M>

    When it chokes, it's ALWAYS right after the 11th iteration, ip4.gtt.net. It typically times out completely, and can't get to the cloudproxy10005.sucuri.net (192.124.249.5)

    So, I typed that ip address 192.124.249.5 into my browser, and here's what I got:

    Sucuri Website Firewall - Not Configured
    The site you are visiting is using Sucuri Website Firewall. And for some reason it is not configured properly. If you are the site owner, please open a ticket here asap for us to look at it for you: Sucuri - Login. If you visiting the site please try again in a few minutes.

    Error Details:
    Your IP: 71.89.180.67
    URL: 192.124.249.5/
    Your Browser: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
    Time: Sat Sep 15 22:24:08 2018
    Server ID: 12005
     
  2. KE4EST

    KE4EST SatelliteGuys Is My Second Home
    Staff Member HERE TO HELP YOU!

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    EM75xb
    charlesrshell and primestar31 like this.
  3. JSheridan

    JSheridan Full Time Resident
    Pub Member / Supporter Lifetime Supporter

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    That's happened to me before and the only way I could get in was to get a new IP address. It hasn't happened in a few months but it's happened on and off several times over the years. There's some of my posts about it here somewhere.
     
    charlesrshell likes this.
  4. waylew

    waylew SatelliteGuys Pro

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    Been more or less doing the thing to me the last week or so.Be half way thru the forums Securi blocks my address and nothing.Close out,reboot router,log back in and just like nothing happened.:mad:
     
  5. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
    Staff Member HERE TO HELP YOU!

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    Location:
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    Sucuri had problems the other night. And it looks like they moved us to a new server.


    Sent from my iPhone using the SatelliteGuys app!
     
    Tampa8, KE4EST and charlesrshell like this.
  6. Tampa8

    Tampa8 I'll Stand Up and Say So
    Pub Member / Supporter Lifetime Supporter

    Joined:
    Sep 8, 2003
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    Location:
    Tampa/Eastern Ct
    I have this problem sometimes when I see others post about it too but this time I have had no problem getting in for quite some time.
     

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