Having intermittent issues reaching the site.

Discussion in 'SatelliteGuys Support Center' started by primestar31, Sep 15, 2018.

  1. primestar31

    primestar31 Topic Starter SatelliteGuys Master

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    This started last week Friday, around 7pm~ or so. I suddenly couldn't get to the site, and just got the default Google "it's taking too long to respond" page. I did a /flushdns, changed to a public dns on my router, changed to another browser, cleared cookies, rebooted, nothing worked. I finally contacted Charter/Spectrum, and they told me that "there's a server in-between me and satelliteguys.us, that's stopping them from getting through to you. You just need to wait a few days and it'll clear up by itself". It finally started working again all by itself more than 24 hours later. Now, it's gone down again a few times every day since then. It just worked again right now so I'm posting this. Here is a TRACERT if it'll help you.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\M>tracert 192.124.249.5

    Tracing route to cloudproxy10005.sucuri.net [192.124.249.5]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 * * * Request timed out.
    3 10 ms 10 ms 10 ms dtr01bycymi-tge-0-2-0-1.bycy.mi.charter.com [96.
    34.40.113]
    4 10 ms 10 ms 10 ms crr01sgnwmi-bue-428.sgnw.mi.charter.com [96.34.3
    5.6]
    5 12 ms 16 ms 15 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.5
    6]
    6 30 ms 23 ms 14 ms bbr01aldlmi-bue-5.aldl.mi.charter.com [96.34.0.5
    4]
    7 29 ms 30 ms 31 ms bbr01chcgil-bue-805.chcg.il.charter.com [96.34.0
    .139]
    8 26 ms 25 ms 27 ms chi-b21-link.telia.net [62.115.14.41]
    9 27 ms 27 ms 29 ms gtt-ic-333142-chi-b21.c.telia.net [213.248.88.10
    3]
    10 50 ms 51 ms 50 ms xe-2-0-1.cr0-dal2.ip4.gtt.net [141.136.107.74]
    11 49 ms 50 ms 49 ms ip4.gtt.net [173.205.46.98]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * 51 ms cloudproxy10005.sucuri.net [192.124.249.5]

    Trace complete.

    C:\Users\M>

    When it chokes, it's ALWAYS right after the 11th iteration, ip4.gtt.net. It typically times out completely, and can't get to the cloudproxy10005.sucuri.net (192.124.249.5)

    So, I typed that ip address 192.124.249.5 into my browser, and here's what I got:

    Sucuri Website Firewall - Not Configured
    The site you are visiting is using Sucuri Website Firewall. And for some reason it is not configured properly. If you are the site owner, please open a ticket here asap for us to look at it for you: Sucuri - Login. If you visiting the site please try again in a few minutes.

    Error Details:
    Your IP: 71.89.180.67
    URL: 192.124.249.5/
    Your Browser: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
    Time: Sat Sep 15 22:24:08 2018
    Server ID: 12005
     
  2. KE4EST

    KE4EST SatelliteGuys Is My Second Home
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  3. JSheridan

    JSheridan Full Time Resident
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    That's happened to me before and the only way I could get in was to get a new IP address. It hasn't happened in a few months but it's happened on and off several times over the years. There's some of my posts about it here somewhere.
     
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  4. waylew

    waylew SatelliteGuys Pro

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    Been more or less doing the thing to me the last week or so.Be half way thru the forums Securi blocks my address and nothing.Close out,reboot router,log back in and just like nothing happened.:mad:
     
  5. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
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    Sucuri had problems the other night. And it looks like they moved us to a new server.


    Sent from my iPhone using the SatelliteGuys app!
     
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  6. Tampa8

    Tampa8 I'll Stand Up and Say So
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    I have this problem sometimes when I see others post about it too but this time I have had no problem getting in for quite some time.
     
  7. primestar31

    primestar31 Topic Starter SatelliteGuys Master

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    Tonight, this issue has come back. Intermittently, I can't get to the site when doing a refresh, and a Tracert gets wiped out before getting to the cloudproxy

    Here's a good tracert from a moment ago:


    C:\Users\M>tracert 192.124.249.5

    Tracing route to cloudproxy10005.sucuri.net [192.124.249.5]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 10 ms 9 ms 9 ms dtr01bycymi-tge-0-2-0-1.bycy.mi.charter.com [96.
    34.40.113]
    4 11 ms 13 ms 10 ms crr01sgnwmi-bue-428.sgnw.mi.charter.com [96.34.3
    5.6]
    5 12 ms 16 ms 13 ms bbr01sgnwmi-bue-1.sgnw.mi.charter.com [96.34.2.5
    6]
    6 15 ms 31 ms 15 ms bbr01aldlmi-bue-5.aldl.mi.charter.com [96.34.0.5
    4]
    7 30 ms 33 ms 29 ms bbr01chcgil-bue-805.chcg.il.charter.com [96.34.0
    .139]
    8 27 ms 26 ms 34 ms chi-b21-link.telia.net [62.115.14.41]
    9 27 ms 28 ms 31 ms gtt-ic-333142-chi-b21.c.telia.net [213.248.88.10
    3]
    10 56 ms 55 ms 55 ms xe-7-3-0.cr0-dal2.ip4.gtt.net [141.136.111.1]
    11 49 ms 49 ms 50 ms ip4.gtt.net [173.205.46.98]
    12 153 ms 50 ms 167 ms cloudproxy10005.sucuri.net [192.124.249.5]

    Trace complete.

    C:\Users\M>

    A bad Tracert fails right after line 11, and before 12 which is Satguys cloudproxy
     
  8. waylew

    waylew SatelliteGuys Pro

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    Yep,it just threw me out in the middle of the fta forum.Rebooted router,new IP addy and logged back in.
     
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  9. waylew

    waylew SatelliteGuys Pro

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    Okay,2 days in a row had to reboot router/modem to get new IP addy while in the middle of reading the forums.
     
  10. primestar31

    primestar31 Topic Starter SatelliteGuys Master

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    Yeah, this week the problem happened again to me a few times.
     
    waylew likes this.
  11. phlatwound

    phlatwound FTA Bumpkin
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    Me too. Working well this morning though.
     
  12. waylew

    waylew SatelliteGuys Pro

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    And now 3 in a row :mad:
     
  13. primestar31

    primestar31 Topic Starter SatelliteGuys Master

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    When it happens, go out to a Command Prompt, and type this in. Mine always fails just before the "Sucuri" line at the bottom, when it's acting up. This ip address is Satguys: tracert 192.124.249.5
     
  14. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
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    Sucuri is the firewall.

    If you get me the IP address and exact time you are having issues I can send it to them and see whats happening and why you are being blocked.

    Its not something we control ourselves.
     
  15. primestar31

    primestar31 Topic Starter SatelliteGuys Master

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    Scott, not sure how far back they can check, but my very FIRST post in this thread has my IP address and time stamp from the Tracert I ran at the time back in September when it was acting up for me for almost two weeks. It's happened since then, but not as badly, or for as long a stretch of time period as it did then.
     
  16. Scott Greczkowski

    Scott Greczkowski Scanning the Skies!
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    They go back 72 hours. :)


    Sent from my iPhone using SatelliteGuys
     
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  17. waylew

    waylew SatelliteGuys Pro

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    And #5,with tracert.
     

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  18. primestar31

    primestar31 Topic Starter SatelliteGuys Master

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    I think Scott will also need your ip address. Not the internal 192.168 one, but the external one from your ISP that's presently on your router.
     
  19. Tampa8

    Tampa8 I'll Stand Up and Say So
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    Just tell him you are blocking him, that would be much more fun. :devilish
     
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  20. waylew

    waylew SatelliteGuys Pro

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    The current one 108.12.51.47 isn't the one I ran the trace with,had to get a new one to get back in here,no idea what the previous one was.And likely will be different tomorrow.
     

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