Back in 2003 when I opened SatelliteGuys as a place for members to help members without the heavy moderation. SatelliteGuys has always been a place where members can speak their mind and that has been something I have been proud of. However over the last year we have seen a giant increase of what we call "trolling" here at SatelliteGuys. And I got to admit its something that I personally don't like. "Trolling" is when someone comes in and posts negative comments about a service that they do not subscribe to and are just trying to cause a reaction from our members. This trolling goes against our entire mission here at SatelliteGuys which is members helping members. While we encourage members to post their honest feelings both good and bad about providers that they subscribe to, these bashing comments from people who no longer subscribe to a service don't help anyone with anything. To make matters worse these folks post their hate I have been in contact with a few of these folks who I feel are trolling and one person actually told me they would actually resubscribe to the company they hate just so they could continue to bash that company. So the question is what do we do about this so we can turn SatelliteGuys back into a place where members can get help from other members? I have a few ideas in place and we have installed some new software which allows us to ban people from threads if we find them trolling. I would like to hear your thoughts on how we should handle this issue. I have never been one who has liked censoring anyone, but now I feel something must be done. If we do take action I know we may lose some members. but the question is how many are we losing now by not taking action? Thanks for your support and feedback!