HD Extra Pack - 3 months free offer gone? (1 Viewer)

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nvguy38

Thread Starter
SatelliteGuys Family
Nov 30, 2010
99
3
Las Vegas, NV
Well, it would appear the free ride is over folks. I was at the end of my 3 months and went to do the usual cancel followed by re-enrolling today. It now only has $4.99/month as the option. It no longer gives me the "3 months for free" offer.

Sucks because the wife likes those channels but I'm not paying another $5 a month for them...shame they can't roll them into the normal packages.

I'll check again tomorrow to see if it's actually dead or if I'm hitting against a site glitch tonight. However, at this moment, it would appear the deal is dead :(
 

nvguy38

Thread Starter
SatelliteGuys Family
Nov 30, 2010
99
3
Las Vegas, NV
Interesting....must be something new as I did it back in December without issue. Already cancelled though......can I call and get them to add back the 3 for free?
 

linus259

SatelliteGuys Family
Aug 29, 2005
57
9
I was at the end of my free 3 months two weeks ago. I called in and cancelled, then went to their website and it was there, 3 months for free. I've been doing that for years.
 
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nvguy38

Thread Starter
SatelliteGuys Family
Nov 30, 2010
99
3
Las Vegas, NV
I always cancel online and reactivate immediately afterwards. Been doing it for years also...except this time it wouldn't give me the offer. I guess I'll try to call and see what's up.
 

jcrandall

Proud Staff Member
Staff member
HERE TO HELP YOU!
Apr 3, 2005
10,896
369
Central Michigan
I'm surprised DirecTV didn't close this loophole years ago. With AT&T at the helm, I'm not surprised if it is corrected to one free trial.
 

nvguy38

Thread Starter
SatelliteGuys Family
Nov 30, 2010
99
3
Las Vegas, NV
I'm surprised DirecTV didn't close this loophole years ago. With AT&T at the helm, I'm not surprised if it is corrected to one free trial.
Yah...same thoughts here. Wonder if you just have to now call in to cancel like the previous posters did to get the offer back online. Hard to say...seems now it may have become a YMMV type system.
 

Darrell S

SatelliteGuys Pro
Pub Member / Supporter
Jul 13, 2004
1,254
303
Parts Unknown
I tried to cancel online last week. It kept giving me error messages and told me to call in. After the automated phone system cancelled it, I went back online and the free offer was there.
That was the first time it wouldn't let me cancel online. I don't think I watch these channels enough to pay for them.
 

Don in CT

SatelliteGuys Master
Pub Member / Supporter
Dec 4, 2013
7,637
9,198
Central CT
When I called to cancel the movie channels I asked why I can't cancel on the website. She told me so you would talk to an operator and maybe subscribe to something else. You can only add services online not cancel them.
 
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edisonprime

SatelliteGuys Pro
Dec 12, 2012
2,602
862
55901
The removal online of the HD Extra Pack is working now, at least for me. I just both removed and reactivated it online just now.
 

zim2dive

SatelliteGuys Pro
Mar 8, 2006
669
20
Cary, NC
When I called to cancel the movie channels I asked why I can't cancel on the website. She told me so you would talk to an operator and maybe subscribe to something else. You can only add services online not cancel them.

I got the same thing when trying to cancel Premiums. Taking a page right out of the AOL playbook... make it harder to cancel, and earn the contempt of consumers at the same time.
 
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ybe4094

Member
Jan 6, 2006
6
0
The online removal of the HD Extra Pack worked for me. I re-logged back into my account and now it only has $4.99 as the option. Was anyone else successful recently in getting 3 months free after removing it online?
 

edisonprime

SatelliteGuys Pro
Dec 12, 2012
2,602
862
55901
The online removal of the HD Extra Pack worked for me. I re-logged back into my account and now it only has $4.99 as the option. Was anyone else successful recently in getting 3 months free after removing it online?

I just looked at my account online and noticed that I'm being charged too. Well it's only 5 bucks. I guess DIRECTV is on to people doing that.
 
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