We have a c61 client hooked up to a 1080p TV, and it has been working fine the past few months.
However, A couple of days ago we turned on our bedroom TV. The software update was available, and I told my wife to go ahead up and update. I haven't been keeping up with this forum, and I assumed it was safe.
However, right after that we started getting a "no servers were detected" message. It is stuck on this screen. Well, you can hit try again, and it then says "connecting," but then back to the error message. I have tried unplugging the power, resetting the C61 box, unplugging and trying HDMI ports as the message suggests...nothing works. I called DTV, and they tried the usual stuff. They also had me try going to the main genie and finding new servers I believe.
He couldn't do anything so he wanted to send a tech out. My options were pay for the $7.99 protection plan each month OR pay a $99 trip charge. I said I don't like either of those options, that this is not our fault. Everything has been working fine until we tried to do DTV's own update. He chatted briefly with the supervisor and said an outage occurred in our area recently and that he will escalate this to some national team, whatever that is. He should everything should be working in about a day.
Can anyone give any other advice? I don't have a ton of faith they will be able to fix it.
Thank you!
However, A couple of days ago we turned on our bedroom TV. The software update was available, and I told my wife to go ahead up and update. I haven't been keeping up with this forum, and I assumed it was safe.
However, right after that we started getting a "no servers were detected" message. It is stuck on this screen. Well, you can hit try again, and it then says "connecting," but then back to the error message. I have tried unplugging the power, resetting the C61 box, unplugging and trying HDMI ports as the message suggests...nothing works. I called DTV, and they tried the usual stuff. They also had me try going to the main genie and finding new servers I believe.
He couldn't do anything so he wanted to send a tech out. My options were pay for the $7.99 protection plan each month OR pay a $99 trip charge. I said I don't like either of those options, that this is not our fault. Everything has been working fine until we tried to do DTV's own update. He chatted briefly with the supervisor and said an outage occurred in our area recently and that he will escalate this to some national team, whatever that is. He should everything should be working in about a day.
Can anyone give any other advice? I don't have a ton of faith they will be able to fix it.
Thank you!
