Hey Gang quick receiver question

[riggscm]

So my father-in-law just got setup with D* about 2-3 weeks ago. The installer gave him (among other recivers) a Phillips brand STB.

Well he comes over to my house, and checks out one of my D10's and says "hey my box doesn't do that!", refering to the Active channels.

Do any Phillips STB's support the active channels the way a D10(or higher) model does? My gut says no.

 

[charper1]

I am almost 100% sure the new "active features" only work on specific new DirecTV branded models.

 

[kds64]

the active button does not work on the H20

 

[riggscm]

I am almost 100% sure the new "active features" only work on specific new DirecTV branded models.

Thats what I was thinking.

Anyone know what recourse he has since he was/is a new customer under a brand new commitment?

Seems to me that D* would require new equipment, not recycled stuff for new customers.

 

[boba]

Call Directv that receiver should be on the account as leased. I'll bet Directv says something to that dealer.

 

[riggscm]

Just to let everyone know, I called D* and they were pissed that the installer gave my inlaws some old STBs. Anyway, the tech rep is doing a swap out for them , either D-10s or D-11s.

Thanks guys

 

[Jimbo]

the active button does not work on the H20

The H-20 is awaiting an update to activate that feature.

Jimbo

 

[Jhon69]

Just to let everyone know, I called D* and they were pissed that the installer gave my inlaws some old STBs. Anyway, the tech rep is doing a swap out for them , either D-10s or D-11s.

Thanks guys

My install was 3/20/2006.The installer set up a triple LNB dish with a D11.They should expect no less with their install.Good Luck!