Hopper 3 DVR receiver is not getting enough bandwidth

[bluegras]

good morning my friends my reciever is not getting enought bandwidth i am doing near 30mpbs to do ultra 4k hd and when i am using netflix all i can do is HD.i think it is the latest software that we had last month.could someone please check into this thank you

 

[LQQK]

I'm having the same problems!

 

[charlesrshell]

good morning my friends my reciever is not getting enought bandwidth i am doing near 30mpbs to do ultra 4k hd and when i am using netflix all i can do is HD.i think it is the latest software that we had last month.could someone please check into this thank you

When I watch a Netflix 4K movie thru my Hopper I am getting 2160p from the TV info reading. Also when I play the 4K HDR Winter Olympics from my EHD I get the same reading. Is 2160p considered 4K or HD?

 

[Bobby]

When I watch a Netflix 4K movie thru my Hopper I am getting 2160p from the TV info reading. Also when I play the 4K HDR Winter Olympics from my EHD I get the same reading. Is 2160p considered 4K or HD?

2160 is definitely 4K...

 

[bluegras]

its doing this through netflix also too guys

 

[charlesrshell]

2160 is definitely 4K...

Thanks Bobby.

 

[Bobby]

You're welcome...

 

[charlesrshell]

its doing this through netflix also too guys

When I play a 4K movie thru my TV Netflix app I am getting 2160p. TV Netflix app speed is 93 Mbps. When I play a Netflix movie thru my Hopper 3 Netflix app I am also getting 2160p. Hopper 3 speed is 206 Mbps. Hopper 3 Netflix app speed is 21 Mbps. Is that what you mean bluegras?

 

[bluegras]

When I play a 4K movie thru my TV Netflix app I am getting 2160p. TV Netflix app speed is 93 Mbps. When I play a Netflix movie thru my Hopper 3 Netflix app I am also getting 2160p. Hopper 3 speed is 206 Mbps. Hopper 3 Netflix app speed is 21 Mbps. Is that what you mean bluegras?

yep its doing this trough the hopper 3 dvr i think it is the last software that we got last month doing this?

 

[bluegras]

plus the dish music app is also having alot of connectivity problems too it wants to reconnect all the time also too.

 

[charlesrshell]

yep its doing this trough the hopper 3 dvr i think it is the last software that we got last month doing this?

It is playing 2160p on my Hopper 3, software version U525.

 

[charlesrshell]

yep its doing this trough the hopper 3 dvr i think it is the last software that we got last month doing this?

Have you tried a pull the chord reset?

 

[bluegras]

Have you tried a pull the chord reset?

i will try that out and see what happens

 

[Voyager6]

How is your Hopper connected to the internet? Have you tried rebooting your router?

 

[bluegras]

How is your Hopper connected to the internet? Have you tried rebooting your router?

done that already

 

[LQQK]

Have you tried a pull the chord reset?

Is unplugging (Hard?) different than the Reset in the Diagnostic Menu (Soft?)?

 

[jasonh1965]

Since you mentioned Netflix 4K issues, it sounds like the same issues posted in this thread Netflix Hopper 3 Question

 

[HipKat]

Sometimes I wonder if the Hopper steps down the connection or if the shown D/L speed is inaccurate. I setup a Velop Router by my modem, setup a 2nd one b y my Hopper and connected it via Ethernet. WiFi D/L speed is about 250 on my phone at the Hopper, but the Hopper shows 50 MB/s

 

[ncted]

When downloading OnDemand, my Hopper claims it is getting 100+Mbps (on my 100Mbps Internet connection). This is my physical network layout between the Hopper and the Internet:

Hopper -> Ethernet -> Gigabit switch -> MoCA adapter -> RG59 -> MoCA adapter -> Gigabit switch -> Edge Router -> Residential Gateway -> ONT -> AT&T's Off-premises Equipment

The slowest speed it should encounter between itself and the Residential Gateway is about 540Mbps at the MoCA adapters.

Is there another way to test the speeds the Hopper is experiencing?

 

[charlesrshell]

When downloading OnDemand, my Hopper claims it is getting 100+Mbps (on my 100Mbps Internet connection). This is my physical network layout between the Hopper and the Internet:

Hopper -> Ethernet -> Gigabit switch -> MoCA adapter -> RG59 -> MoCA adapter -> Gigabit switch -> Edge Router -> Residential Gateway -> ONT -> AT&T's Off-premises Equipment

The slowest speed it should encounter between itself and the Residential Gateway is about 540Mbps at the MoCA adapters.

Is there another way to test the speeds the Hopper is experiencing?

The only way I know of is in the Diagnostics menu, select Status, Send Status, then Test Connections.