1. Another Team Summit in the books!

    Thanks to the generosity of a number of our members SatelliteGuys will be covering DISH Networks Team Summit Event from Phoenix, Arizona!

    CLICK HERE for our Team Summit 2019 Coverage!

    CLICK HERE to see our 2019 DISH Team Summit Recap Video! Thanks for being part of SatelliteGuys!
    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
    Dismiss Notice

Hopper 3 - Guide only goes out 2 days as of tonight

Discussion in 'DISH Network Support Forum' started by bobandgeri, Sep 13, 2017.

  1. bobandgeri

    bobandgeri Topic Starter SatelliteGuys Family

    Joined:
    Jul 7, 2004
    Posts:
    61
    Likes Received:
    18
    Up until this evening I could look ahead in the guide for @ 8 days. This evening I went to look at the guide to look ahead 8 days and it will only go out as far as Friday Sep 15 at 7:30 PM EDT. I have been looking every night to see what shows are starting up again for the Fall, so I know this was working as late as this morning.

    Tired using Diag/Tools to reset the Hopper 3 - no change. Then unplugged it and still no change.

    Is anybody else experiencing this issue? Going to call Customer Support tomorrow.
     
  2. DialgaChampion

    DialgaChampion SatelliteGuys Pro

    Joined:
    Aug 27, 2015
    Posts:
    199
    Likes Received:
    160
    Location:
    New York
    You beat me to the punch. I was actually going to post a topic about this when I noticed it a few minutes ago while browsing the guide. I also have a Hopper 3 and up until yesterday (Sept. 13), I was getting the full 8.5-day guide, but now I'm also only getting 48 hours in advance. And because of that, the DVR timers section won't show me what's scheduled to record beyond the 48-hour window either.

    I checked the Diagnostics section and the hard drive has a green checkmark. Also used the Reset option in Diagnostics and also unplugged the power cord for 5 minutes. Still nothing. My H3 also says it's got U502 and it's updated to the newest software version.

    And on top of all this, I checked my account online at MyDish and everything seems to be in order. Payments are up-to-date and account's in good standing.

    So I'm thinking maybe there's a glitch going on here, but I'm not sure. If anyone can confirm, that'd be great.
     
  3. barryaz1

    barryaz1 SatelliteGuys Pro

    Joined:
    Feb 20, 2012
    Posts:
    213
    Likes Received:
    80
    Location:
    Scottsdale AZ
    Just checked. It's fine through most of next Thursday. I have 502
     
  4. bobandgeri

    bobandgeri Topic Starter SatelliteGuys Family

    Joined:
    Jul 7, 2004
    Posts:
    61
    Likes Received:
    18
    I am also at U502 - updated 8/30 and like you see the same issue with looking at scheduled recordings - only 2 days out.


     
  5. Mike88

    Mike88 SatelliteGuys Pro

    Joined:
    Apr 10, 2011
    Posts:
    197
    Likes Received:
    5
    Location:
    Illinois
    I have an older 722K DVR with the optional OTA tuner module. I went to look at the guide a few minutes ago & notice some of my local OTA channels had no data & the guide ended Friday evening. A message came up stating the guide was out of date & asked if I wanted to update, which I did, but to no avail. I then did the unplug/plugin process but the guide did not change.

    My guide ends Friday 9-15-2017 at 10:30PM. The OTA sub-channels have no data.

    And as mentioned above no scheduled recordings past Friday night are listed, even though they used to be.
     
  6. TheLip

    TheLip SatelliteGuys Pro
    Lifetime Supporter

    Joined:
    Feb 24, 2016
    Posts:
    445
    Likes Received:
    235
    Location:
    Greendale IN (Lawrenceburg, IN)
    I have an H3 with an ota adapter. My guide data ends at midnight on Friday night.
     
  7. bear76

    bear76 New Member

    Joined:
    Sep 14, 2017
    Posts:
    1
    Likes Received:
    0
    Location:
    Lubbock Tx
    I have hopper 3 with the same issue. I turned on my tv a few minutes ago and noticed hopper was restarting by itself. Guide downloaded 100% and i hoped it would be fixed but now the guide goes 48hrs thru sat 230 am
     
  8. charlesrshell

    charlesrshell SatelliteGuys Crazy
    Pub Member / Supporter Lifetime Supporter

    Joined:
    Jan 14, 2006
    Posts:
    7,879
    Likes Received:
    2,802
    Location:
    O'Fallon, IL 62269
    Both my H3s look ahead nine days. No issues that I can see with the guide.
     
    stardust3 likes this.
  9. stardust3

    stardust3 SatelliteGuys Master
    Pub Member / Supporter Lifetime Supporter

    Joined:
    Mar 7, 2006
    Posts:
    7,373
    Likes Received:
    4,180
    Location:
    .....
    To get the guide to update, power off the h3 and joeys. It can take up to 30 mins but it will update.
     
    charlesrshell likes this.
  10. lgb0250

    lgb0250 SatelliteGuys Pro

    Joined:
    Oct 15, 2006
    Posts:
    199
    Likes Received:
    73
    Based off this thread I just checked my H3 and it also only goes to 2:30am on Saturday! I have U502.

    Evidently they have pushed something recently that has caused this screw up. Not just coincidental that numerous people are having this same problem.
     
    Tampa8, buist and charlesrshell like this.
  11. TalonDancer

    TalonDancer SatelliteGuys Pro

    Joined:
    Jun 13, 2006
    Posts:
    914
    Likes Received:
    138
    It's not just the guide on receivers. The guide on Dish Anywhere for my account only goes through next Tuesday.
     
  12. jwill

    jwill SatelliteGuys Family
    Lifetime Supporter

    Joined:
    Nov 1, 2005
    Posts:
    52
    Likes Received:
    7
    My guide was normal late last night but now like the others it also only goes until Saturday morning
     
  13. bobandgeri

    bobandgeri Topic Starter SatelliteGuys Family

    Joined:
    Jul 7, 2004
    Posts:
    61
    Likes Received:
    18
    Just watched my guide download but it made no difference - still only goes out about 2 days.
     
  14. stardust3

    stardust3 SatelliteGuys Master
    Pub Member / Supporter Lifetime Supporter

    Joined:
    Mar 7, 2006
    Posts:
    7,373
    Likes Received:
    4,180
    Location:
    .....
    Oddly my ota locals stayed in place this morning and the guide has the full 9 days.
     
    charlesrshell likes this.
  15. jwhayn

    jwhayn Active SatelliteGuys Member

    Joined:
    Jan 18, 2007
    Posts:
    17
    Likes Received:
    2
    Location:
    Missouri
    Ditto with 48 hours. Did resets and watched guide reload. No change
     
    charlesrshell likes this.
  16. bobandgeri

    bobandgeri Topic Starter SatelliteGuys Family

    Joined:
    Jul 7, 2004
    Posts:
    61
    Likes Received:
    18
    Just called Customer Support - appears to be a known issue that has been reported to engineering. At least they didn't ask me to reset it or go through other steps I had already done :)

    FYI - watched the guide download 3 times this morning before I called.
     
    buist, charlesrshell and DWS44 like this.
  17. bobandgeri

    bobandgeri Topic Starter SatelliteGuys Family

    Joined:
    Jul 7, 2004
    Posts:
    61
    Likes Received:
    18
    Just saw an update on the DISH Forum that it is Eastern Arc that is impacted.
     
    joegr, buist, charlesrshell and 2 others like this.
  18. MattG@DISH

    MattG@DISH SatelliteGuys Pro

    Joined:
    Dec 30, 2010
    Posts:
    3,871
    Likes Received:
    227
    Location:
    Denver, Colorado
    Yup! We are investigating this further and are sorry for any trouble caused!
     
    stardust3, Bobby, JSheridan and 2 others like this.
  19. Mike88

    Mike88 SatelliteGuys Pro

    Joined:
    Apr 10, 2011
    Posts:
    197
    Likes Received:
    5
    Location:
    Illinois
    I still have the problem & am on Eastern Arc. At least Dish knows about this & is working on it.
     
  20. littlecloud319

    littlecloud319 Tech guru
    Pub Member / Supporter

    Joined:
    May 22, 2017
    Posts:
    524
    Likes Received:
    364
    Location:
    Black Creek WI
    It must only effect the H3. I’m on EA and have HWS and have plenty of guide data.
     

Separate names with a comma.

More...