Hopper 3 - Guide only goes out 2 days as of tonight

Baltzer

SatelliteGuys Family
Sep 23, 2011
66
2
NE PA USA
My 211k w/EHD on EA has the same problem; it started Wednesday. I tried all the usual fixes but no change. All the DVR functions are available. It seems the system doesn't recognize that I have an EHD for the purpose of giving 8 or 9 days of EPG listings so I get only 2 days.

Baltzer
 

Jim5506

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Oct 19, 2004
7,135
1,759
Lubbock, Texas
H2 here on U237 on EA..

My guide currently only goes out to 10:30am Saturday 9/16.

Just checked my other H2, same thing no guide after10:30am Saturday.
 

jrhut1

Active SatelliteGuys Member
Jan 18, 2012
22
3
Springfield, Mo
I have had the same issue on my Hopper 3. I unplugged the receiver for 1 minute then plugged it back in. No change. I then ran a check switch test as suggested above. No change. I then performed another reset of the receiver and it still does give me the guide data that it is supposed to. The only thing I saw odd during the resets was that the screen came up for a moment about no signal and to check for obstructions. This was followed by the normal downloading of the guide but instead of 5 minutes or so it took much less than a minute. It was the same after both resets. I am getting very frustrated with the whole thing. Especially with all the new shows about to start. I am also on the eastern arc.
 

jwill

SatelliteGuys Family
Lifetime Supporter
Nov 1, 2005
52
7
Resetting the Hopper from the menu restored my guide.
 

Mike88

SatelliteGuys Pro
Apr 10, 2011
197
5
Illinois
I have a 722K and so does my friend. We're both on EA and EPG ends in 2 days.

I just looked & have OTA sub-channel data but the guide ended Sat @ 6:30am.

I jumped in & out of the guide a couple times, but did nothing to update it. Changed channels & now have full data to 9-23-2017 @ 6:30am.
 

BamaFan2

SatelliteGuys Family
Oct 6, 2012
47
18
Huntsville, AL
H3 on U502 and Eastern Arc. Only happened last Monday 10 September. It was fine over the weeked (busy football time).Tried all the usual tricks including pulling the plug. It updates the guide, but out 48 hours. PITA.

As I write this, I still cannot set this weekend's games to record using the Game Finder app. It says that they are not being broadcast. Yet I can find them in the guide and set them to record.

URGENTLY NEED FIX TO THE MANY U502 PROBLEMS.
OTA AND SCREWED UP TIMERS INCLUDED.


Sometimes you gotta shout. Not that I feel any better. I need my Hopper.
 

dishwizard

Member
Sep 15, 2017
7
13
USA VA
This is an internal tech ops bulletin for customers. No ETA on fix, workaround is guide download from standby after check switch typically. Hope that helps. :)

Edit: source is myself (work for dish corporate in a CSC as adv support)
 
Last edited:

bobandgeri

Thread Starter
SatelliteGuys Family
Jul 7, 2004
69
26
So while the guide on my Hopper 3 is working, it does not appear to go out more than 2 days on Dish Anywhere. I have two accounts with two different Internet Providers. The guide on both when viewed at the tv is correct - timers all show correct as well.

For both accounts, when I login to DishAnywhere It shows me what is recorded on the DVR, but the guide only goes on 2 days. When I try to look at my timers or schedule it tells me that they are not available at this time.

Any thoughts? Anybody else seeing this? Part of the original problem?






This is an internal tech ops bulletin for customers. No ETA on fix, workaround is guide download from standby after check switch typically. Hope that helps. :)

Edit: source is myself (work for dish corporate in a CSC as adv support)
 

JSheridan

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Feb 16, 2008
8,893
9,982
USA
Are you guys that are affected with this problem today on the western arc?

We had the same problem on the eastern arc one day last week but it doesn't seem to be a problem here today.
 

charlesrshell

SatelliteGuys Crazy
Pub Member / Supporter
Lifetime Supporter
Jan 14, 2006
8,683
3,516
O'Fallon, IL
Are you guys that are affected with this problem today on the western arc?

We had the same problem on the eastern arc one day last week but it doesn't seem to be a problem here today.
My Western Arc Hopper 3 guides are ok. Goes out to Tuesday 9/26 12:30 AM.
 
  • Like
Reactions: JSheridan

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top