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Hopper 3 Resetting

I hate to tell you but RSP's only have what Dish sends them.
I worked for a different one for a while there and they had both.
They purposely pushed us to use the refurbs first since they were cheaper for them.
I'll request a new one regardless.
 
Reactions: HipKat
If you get a moment need to figure out whats needed next. thanks
 
I worked for a different one for a while there and they had both.
They purposely pushed us to use the refurbs first since they were cheaper for them.
I'll request a new one regardless.
We get both also, but the policy is first on (the van), first off
 
Reactions: charlesrshell
 
You can demand all you want. You will get what they have....
I'll cancel before I accept a refurbishment, I'm not gonna play games with Dish anymore.

I'm close to that decision anyway. I spoke with somebody in Tech, told them if I need an H3 replacement that it has to be New or I cancel.

So, the ball is the DISH-TV court!!!
 
Reactions: charlesrshell
Then be prepared to back it up. If the tech doesn't have a new one all he can do is a refurb. They really don't care if you leave or not.
 
For the most part RSP's will get the notification of needing a new when requested. The one I worked for got it from many customers and they had a nice new pallet of receivers ready to go for those particular. I think for the most part just having an H3 swapped should be as easy as swapping from it being mailed out. After all I know for me I've gotta back up a bunch of saved movies/shows etc so that will take some time anyway vs have a tech come stand there and watch for peanuts in pay.
 
That's not how it works. If you need to transfer or backup recordings, we'll leave the old receiver and call Dish to send you a return kit
 
That's not how it works. If you need to transfer or backup recordings, we'll leave the old receiver and call Dish to send you a return kit

Yes I do believe they did that last time, but ya know how it goes sometimes.
All I need now is Dish Support to reply lol
I suppose if I hear nothing from them by the weekend I'll get the ball rolling.
 
Reactions: charlesrshell