Hopper Duo and Joey Freezing up

[whitty]

I have a Hopper duo in the living room and a Joey 3 in the bedroom. The Joey has almost always froze up and shows only the channel banner and a black screen. I have to reset the joey each time. Does this at least once a day usually. For the last week or so the Duo in the living room has started do the same thing, or sometimes the picture will freeze. If you change the channel the banner at the top will change like it changed channel's but it doesn't. Then I have to reset the Hopper and it's okay till the next time. Any ideas? Thanks in advance.

 

[TheKrell]

I have only one idea: bad Hopper.

 

[DISH Support]

I have a Hopper duo in the living room and a Joey 3 in the bedroom. The Joey has almost always froze up and shows only the channel banner and a black screen. I have to reset the joey each time. Does this at least once a day usually. For the last week or so the Duo in the living room has started do the same thing, or sometimes the picture will freeze. If you change the channel the banner at the top will change like it changed channel's but it doesn't. Then I have to reset the Hopper and it's okay till the next time. Any ideas? Thanks in advance.

Hey Whitty,

We definitely understand your frustration with these ongoing technical issues. You shouldn't be needing to reset the Joey or Hopper on a daily basis. Have you checked to see if the software version is up to date on both receivers? The current version for the Hopper Duo is H4.24 and H4.21, and the Joey 3 is J5.24 and J5.21.

If these are up to date, we recommend chatting in for our technical support to run some tests with you. We may need to get a technician out to check your installation.

You can get in touch with our chat team here: Direct Chat.

Thanks!

 

[HipKat]

The current version for the Hopper Duo is H4.24 and H4.21, and the Joey 3 is J5.24 and J5.21.

I've never understood this. Is it 4.24 or 4.21?? It can't be both. Same with the Joeys.
(Actually 4.24 and 5.24 for the Joey IS the most updated software version)

 

[whitty]

Hey Whitty,

We definitely understand your frustration with these ongoing technical issues. You shouldn't be needing to reset the Joey or Hopper on a daily basis. Have you checked to see if the software version is up to date on both receivers? The current version for the Hopper Duo is H4.24 and H4.21, and the Joey 3 is J5.24 and J5.21.

If these are up to date, we recommend chatting in for our technical support to run some tests with you. We may need to get a technician out to check your installation.

You can get in touch with our chat team here: Direct Chat.

Thanks!

Hey Whitty,

We definitely understand your frustration with these ongoing technical issues. You shouldn't be needing to reset the Joey or Hopper on a daily basis. Have you checked to see if the software version is up to date on both receivers? The current version for the Hopper Duo is H4.24 and H4.21, and the Joey 3 is J5.24 and J5.21.

If these are up to date, we recommend chatting in for our technical support to run some tests with you. We may need to get a technician out to check your installation.

You can get in touch with our chat team here: Direct Chat.

Thanks!

Duo is H424 and Joey is J524