Got this from the tech portal for ya's
Looks like wally sized
Hopper Duo
Overview
For customers who would like DVR service, DISH has developed a new HD DVR – introducing the Hopper Duo. Hopper Duo is a feature-rich satellite receiver with a modern look and the ability to support a second HDTV with a Joey client in the home. Hopper Duo includes our newest Voice Remote, Wi-Fi, Netflix, and a variety of apps and other exciting features.
The Hopper Duo (pictured above) will be recommended to new DISH customers with one (1) or two (2) TVs in the home. It is recommended with the Joey 2.0, and will use the 54.0 remote.
What You Need to Know
Features
•500 GB Hard drive (125 Hours HD, 500 SD)
•Built in wi-fi (Ethernet port also available)
•Netflix, Pandora, Alexa control
•Digital audio output
•Detachable power cord
•Compact size
•2 rear facing USB ports
•Composite audio/video output
•HDMI
•Bluetooth adapter compatible
PTAT, Hopper GO support and 3D are not included features of the Hopper Duo. A Hopper 1.0, 2.0, or 3.0 is recommended for customers that would like these features.
Metrics
Hopper Duo installations are included in technician’s HIP 12 metric. So, remember to connect the device to internet.
Necessary Actions
Please refer to compatibility and installation requirements for the new Hopper Duo.
Hopper Duo Compatibility
•Only one (1) Joey is allowed ?Joey 1.0, 2.0, 3.0, wireless, or 4k (Joey 2.0 will be the standard recommendation)
•Super Joey is not compatible
Hopper Duo Installation Requirements
•May be connected to a DPP or DPH LNBF or switch
•Max 200’ of coax between: ?Hopper Duo and the farthest LNBF
?Hopper Duo and Joey
•A DPH Solo Hub may ONLY be connected to a DPP LNBF/Switch
•A DPH Tap may be used on the Host line to connect a Joey or HIC
•Terminate any unused Client ports
Hopper Duo shares many of the same installation rules as Hopper (i.e. allowable cable length is 200’, the number of devices between any one Hopper and Joey is 2 – not including the Solo Hub).
However, the Hopper Duo uses a solo hub with a DPP (see diagram below) and connects to a DPP LNBF, which is also new.
Hopper Duo FAQ
Q: Will Hopper Duo be preloaded?
A: At launch a group of Hopper Duo will not be preloaded and will take a software download in the initial install wizard. The software version on these receiver is called “Factory Software” and the second digit is always a zero.
Long term Hopper Duo will have software preloaded to increase install speed. Preloaded receiver can be identified by the software version printed on the outside sticker.
Q: Can an existing customer upgrade to Hopper Duo?
A: At launch Hopper Duo will only be available for new connects. Existing customers will not be able to upgrade to Hopper Duo until a later date.
Q: What customers will be getting the Hopper Duo?
A: Customers in 1 or 2 TV homes that want HDTV or DVR service will be recommended Hopper Duo. These customers would have previously been recommended the VIP class of receivers.
Q: Why would a customer want the Hopper Duo over another receiver?
A: For customers with 1 & 2 TVs, the Hopper Duo will reduce the monthly fees versus what they would pay with a Hopper 1, 2, or 3. Customers that would have received a VIP receiver will now receive a better user experience with upgraded user interface, applications, and internet connectivity.
Q: Will Hopper Duo be included in the HIP 12 metric
A: YES! Hopper Duo has the option of connecting with built in Wi-Fi or an ethernet cable and is included in the HIP 12 metric.
Q: Does Hopper Duo have Prime Time Anytime?
A: No, if a customer would like prime time anytime a Hopper 1, 2 or 3 is recommended
Q: What substitutions are allowed if a Hopper Duo is not available?
A: There are no substitutions for a Hopper Duo
Q: Can a DPH 42 be used with a Hopper Duo?
A: Yes, a Hopper Duo can be connected to a DPH 42 in an MDU installation or if the antenna configuration necessitates the use of a DPH 42. A DPH Solo Hub is used to provide a Joey connection point.
Q: Can a DPP switch such as a DPP 44 or DPP 33 be used to connect a Hopper Duo?
A: Yes, any DPP LNBF or switch will support Hopper Duo. A DPH Solo Hub is used to provide a Joey connection point.
Q: Does Hopper Duo have Netflix and other apps?
A: Yes, Hopper Duo has apps such as Netflix and Pandora
Q: Why does the Hopper Duo label say “Reman”?
A: The Hopper Duo is an all new receiver but the hard-drive is refurbished. Because of this the label states that it is a “Reman” model. The refurbished hard drive has been tested to provide an optimal customer experience.
Looks like wally sized
Hopper Duo
Overview
For customers who would like DVR service, DISH has developed a new HD DVR – introducing the Hopper Duo. Hopper Duo is a feature-rich satellite receiver with a modern look and the ability to support a second HDTV with a Joey client in the home. Hopper Duo includes our newest Voice Remote, Wi-Fi, Netflix, and a variety of apps and other exciting features.
The Hopper Duo (pictured above) will be recommended to new DISH customers with one (1) or two (2) TVs in the home. It is recommended with the Joey 2.0, and will use the 54.0 remote.
What You Need to Know
Features
•500 GB Hard drive (125 Hours HD, 500 SD)
•Built in wi-fi (Ethernet port also available)
•Netflix, Pandora, Alexa control
•Digital audio output
•Detachable power cord
•Compact size
•2 rear facing USB ports
•Composite audio/video output
•HDMI
•Bluetooth adapter compatible
PTAT, Hopper GO support and 3D are not included features of the Hopper Duo. A Hopper 1.0, 2.0, or 3.0 is recommended for customers that would like these features.
Metrics
Hopper Duo installations are included in technician’s HIP 12 metric. So, remember to connect the device to internet.
Necessary Actions
Please refer to compatibility and installation requirements for the new Hopper Duo.
Hopper Duo Compatibility
•Only one (1) Joey is allowed ?Joey 1.0, 2.0, 3.0, wireless, or 4k (Joey 2.0 will be the standard recommendation)
•Super Joey is not compatible
Hopper Duo Installation Requirements
•May be connected to a DPP or DPH LNBF or switch
•Max 200’ of coax between: ?Hopper Duo and the farthest LNBF
?Hopper Duo and Joey
•A DPH Solo Hub may ONLY be connected to a DPP LNBF/Switch
•A DPH Tap may be used on the Host line to connect a Joey or HIC
•Terminate any unused Client ports
Hopper Duo shares many of the same installation rules as Hopper (i.e. allowable cable length is 200’, the number of devices between any one Hopper and Joey is 2 – not including the Solo Hub).
However, the Hopper Duo uses a solo hub with a DPP (see diagram below) and connects to a DPP LNBF, which is also new.
Hopper Duo FAQ
Q: Will Hopper Duo be preloaded?
A: At launch a group of Hopper Duo will not be preloaded and will take a software download in the initial install wizard. The software version on these receiver is called “Factory Software” and the second digit is always a zero.
Long term Hopper Duo will have software preloaded to increase install speed. Preloaded receiver can be identified by the software version printed on the outside sticker.
Q: Can an existing customer upgrade to Hopper Duo?
A: At launch Hopper Duo will only be available for new connects. Existing customers will not be able to upgrade to Hopper Duo until a later date.
Q: What customers will be getting the Hopper Duo?
A: Customers in 1 or 2 TV homes that want HDTV or DVR service will be recommended Hopper Duo. These customers would have previously been recommended the VIP class of receivers.
Q: Why would a customer want the Hopper Duo over another receiver?
A: For customers with 1 & 2 TVs, the Hopper Duo will reduce the monthly fees versus what they would pay with a Hopper 1, 2, or 3. Customers that would have received a VIP receiver will now receive a better user experience with upgraded user interface, applications, and internet connectivity.
Q: Will Hopper Duo be included in the HIP 12 metric
A: YES! Hopper Duo has the option of connecting with built in Wi-Fi or an ethernet cable and is included in the HIP 12 metric.
Q: Does Hopper Duo have Prime Time Anytime?
A: No, if a customer would like prime time anytime a Hopper 1, 2 or 3 is recommended
Q: What substitutions are allowed if a Hopper Duo is not available?
A: There are no substitutions for a Hopper Duo
Q: Can a DPH 42 be used with a Hopper Duo?
A: Yes, a Hopper Duo can be connected to a DPH 42 in an MDU installation or if the antenna configuration necessitates the use of a DPH 42. A DPH Solo Hub is used to provide a Joey connection point.
Q: Can a DPP switch such as a DPP 44 or DPP 33 be used to connect a Hopper Duo?
A: Yes, any DPP LNBF or switch will support Hopper Duo. A DPH Solo Hub is used to provide a Joey connection point.
Q: Does Hopper Duo have Netflix and other apps?
A: Yes, Hopper Duo has apps such as Netflix and Pandora
Q: Why does the Hopper Duo label say “Reman”?
A: The Hopper Duo is an all new receiver but the hard-drive is refurbished. Because of this the label states that it is a “Reman” model. The refurbished hard drive has been tested to provide an optimal customer experience.
