HR-54 Keeps Repeating Purple Screen Reboot Sequence

[chasfh]

I have had my HR-54 for a few years now, nary a problem with it.

Just yesterday, I pressed the red button on the side to reboot. It shows me three purple screens: First it says, “Hello Your DirecTV receiver is starting up”; then “Almost there, a few more seconds please” while showing a progress bar; then “Just a few more seconds...”, which lasts about one to two minutes; then it starts over again. This repeats interminably.

First time this happened, I unplugged the power from the box and let it sit for a couple minutes, then plugged it back in, and it worked fine. After that, nothing has helped. Not the red button, not unplugging the cord from the box, not unplugging the power from the wall, not letting the box sit without power overnight—nothing. The same purple screen sequence just keeps repeating.

In a similar thread where someone posted a similar problem, a reply suggested pressing “Select” to interrupt the sequence and follow the prompts for a BIST self-test. That doesn’t work here. Nothing I have tried interrupts it so far.

Does anyone recognize this and have any suggestions?

 

[larry55]

I has the same problem with my hr54- 500 . Direc replaced the receiver.

 

[chasfh]

I see. So, nothing else to do. Damn it.

Thanks.

 

[Jimbo]

You let the reboot process go all the way thru, right ?
It usually will take about 7 minutes for a basic reboot.

 

[Juan]

Unplug the satellite signal from the box...once it boots up..plug it in

 

[Jimbo]

Unplug the satellite signal from the box...once it boots up..plug it in

It won't go thru the boot up process all the way until it has a Sat signal.

 

[Juan]

It won't go thru the boot up process all the way until it has a Sat signal.

Does the boot cycle stop?.. or does the boot loop continue?

 

[Jimbo]

Does the boot cycle stop?.. or does the boot loop continue?

It normally would sit there and Search for Sat Signal till you shut it down or connect the signal again...

 

[Juan]

It would break the loop cycle...worth a shot

Sent from my SM-G950U using Tapatalk

 

[Jimbo]

It would break the loop cycle...worth a shot

Sent from my SM-G950U using Tapatalk

At that point, anything is worth a shot ...
I think they need to call D* and see what they say ... I'm sure they will run thru all the tests again, but this way they know whats going on.
They should be able to send them a replacement in a day or two.

 

[Jillian2]

I have had my HR-54 for a few years now, nary a problem with it.

Just yesterday, I pressed the red button on the side to reboot. It shows me three purple screens: First it says, “Hello Your DirecTV receiver is starting up”; then “Almost there, a few more seconds please” while showing a progress bar; then “Just a few more seconds...”, which lasts about one to two minutes; then it starts over again. This repeats interminably.

First time this happened, I unplugged the power from the box and let it sit for a couple minutes, then plugged it back in, and it worked fine. After that, nothing has helped. Not the red button, not unplugging the cord from the box, not unplugging the power from the wall, not letting the box sit without power overnight—nothing. The same purple screen sequence just keeps repeating.

In a similar thread where someone posted a similar problem, a reply suggested pressing “Select” to interrupt the sequence and follow the prompts for a BIST self-test. That doesn’t work here. Nothing I have tried interrupts it so far.

Does anyone recognize this and have any suggestions?

Yes, I had that problem and called tech support. Said it was not receiving a signal and had to be replaced. They brought me another receiver.