HR20-100 Help

[Get-me]

Hi All!

I just finished installking my HR20-100.

I have great signal but cant get the second tuner going? I have an old HR10 where i know I have to tell the receiver i have 2 Cables connected. is this the same as the HR20?

I know my signal is good because i tested both cables. Also tested both B Band converter and it works.

Thanks!

Hopefully someone can also answer my other question

I have great Signal on 101, 103b, 119, and 110. Between 90-100.

but ZERO on 103a nad 99.

thanks

80 Miles north of Buffalo!

 

[formulaben]

Let me guess, you're using a multiswitch downstream of your dish?

 

[Paul Wozniak]

Go back through your setup and make sure you have all the right options checked. If that don't work, swap your cable connections. If the tuner failure flip-flops, you know its a hardware problem, possibly the multiswitch.

 

[NutFlush920]

I had the same problem. I got a new multiswitch and it fixed the problem.

 

[formulaben]

If you're using a multi-switch with the new 5 LNB dish, it needs to be Ka compliant. See here:

Zinwell WB68 DIRECTV Approved Wide Band Frequency (Ku/Ka) 6x8 Multiswitch (WB68) | WB68

 

[RLuyster]

It may also have a "dead" tuner. I just had to return a new one to Directv that had only one tuner working. Tuner 1 worked fine but tuner 2 received zilch. They sent an HR20-700 in exchange and it has worked fine so far.

 

[Tele-TV]

Hi Get-me/guys. Sorry to hear that you never got the second tuner working. I had my HR20-100 2nd tuner go out/stop working on me yesterday. and after a reset via the Red button by the access card, it worked again. But today, it went out on me again . Did the reset again this morning, did not work. So I called D* spent at least 10-20 mins. with them this (morning), and sfter being on the phone with them that long, and another reste it working again. Good luck Get-me and anyone who has an HR20-100 or even a HR-20-700.

--Matthew