Wow..
The third tech that put up your superdish probably did something he shouldnt wich is to put a superdish on a roof over a living quarters, when dish told us that roof mounts were no longer allowed we ( I atleast ) followed orders and put all but 5 of them onto poles in the ground. The superdish and any dish of its size or larger is really just to big to put on a roof and not have damage from wind stress and your original install is a good indicator of what can happen from a roof mount specialy when its not sealed.
After that email your definitely screwed in getting them back out, really you were pretty ignorant for blasting someone who was trying to help you out and doesnt deserve to have one more a$$hole treat her like sh*t. The executive team that you emailed so angrily with that response deal with hundreds of issues a day ranging from the minor to the majour and the moderate like yours. Your account notes will be updated with your temper tantrum and you can pretty much kiss any chance of anyone even an inhouse tech should they open a shop up next door to your house coming out to fix your system, and one other thing to consider is the possibility that intertech may also install for directv
Van, I appreciate you posting back, I value opinions if I agree or disagree with them.
And honestly what really stinks in this situtation. I've never had a problem with Dish themselves in the six years I've been a customer. My issues have always been with Intertech. I've never had a good experience, and finally this last one was more than enough for me.
I would have acted differently but just getting the "executive" team to email me back took a second email to the "ceo" which is crap. I'm part of the management team where I work, and if my boss got an email forwarded it to me and I didn't handle it the first oppurtinity. I would be in trouble to start with, but if it took a second email five days later to get a response. You'd better believe my butt would by on the line.
In my first email I was painfully honest, and said, i will accept any compromise, but another visit from Intertech. I'll be more than happy to pay the travel expenses for a different crew from a different area. What I don't want is Intertech. i've had enough. Iv'e talked to their "VP" and I understand fully where this poor service comes from.
I'm to the point, that they can black ball my account, and mark it. Because if that's what their customer service has come to, than I don't want to be their customer.
If it's a 30 dollar a year account or a 10,000 dollar year a account. You show the utmost respect through the whole process. I know for a fact if someone called my place of business and said, well this is the fifth time we've talked to so and so, and I want this handled immediately by someone else. It would happen, and so and so, would be moved into a more appropriate department. Because customer service isn't their thing. Heck, I don't think anyone has ever gotten five chances where I work. I've had a guy complain to my boss because it took two days to get a parcel of mail from our office instead of one. Did I think it was unreasonable, yes. But did I find a solution that made the customer happy. You'd better believe it. Anytime a piece of mail came out of my office for that company, I drove it to their offices the same day...
I know I came across like an ass, but after so many times of being disrespected by these goons. I'm just at the end of my rope.