Well, I have been reading for weeks about the great VOOM service with all the HD channels you could possibly want. I really got into the hype, and on May 23rd I ordered the Va-va-voom package. I was told it would be installed today, June 10th.
I eagerly awaited today, reading up all about the service, excited about the chance to get the new channels for my 65" HDTV. Yesterday I called Installs Inc, they confirmed my appointment for today, 12:00pm-5:00pm, according to them, everything was ready to go.
I went to work this morning filled with anticipation, I could not wait until it was time to get my service installed. At 11:00, after three quick hours of work I went home, and I sat.... and I sat... and I sat. Knowing that it could be up until 5:00 before they come, I waited patiently. Come abotu 10 minutes ago, I called the number given to me by Voom for install support. They lady on the phone was extremely polite, and offered to lookup my account.
What did she find? No confirmation on reservation, failed attempt to call this morning. Problem is, there is no record of them calling on my caller ID, no record on my answering machine, and my wife, who was home all day, said no one called. I also brought up the fact that I confirmed yesterday, which she said they had no record of.
So, nearly three weeks later, I have no voom. I wasted a day off of work to be stiffed by an installer. What does Voom say? Oh, you signe dup for our biggest package.. I immediatly thought, OK, they will come soon, if not today, maybe saturday. No, I get offered a month free, and an install date of JULY 2ND.
JULY 2ND!!!!!
GIVE ME A BREAK VOOM.
Oh well, I have read dozens of horror stories about their installs and customer service on here and other places, and this just lives up to it.
No voom for me, and I am not planning on waiting any longer. They made my decision to shell out the extra cash for a DTV + HDTIVO unit that much easier.
I am sorry for the ranting, but this was exremely frustrating. Wish I could have had the service, but the fact that they couldn't do better then July 2ND in my area is obsurd.
Sorry again for the rant, just wanted people to hear about my experience, and warn them to keep on their butts on the installs.
Anthony
*I cross posted this at a few other sites that I am a part of, in case someone says... HEY HE POSTED THAT HERE!*
I eagerly awaited today, reading up all about the service, excited about the chance to get the new channels for my 65" HDTV. Yesterday I called Installs Inc, they confirmed my appointment for today, 12:00pm-5:00pm, according to them, everything was ready to go.
I went to work this morning filled with anticipation, I could not wait until it was time to get my service installed. At 11:00, after three quick hours of work I went home, and I sat.... and I sat... and I sat. Knowing that it could be up until 5:00 before they come, I waited patiently. Come abotu 10 minutes ago, I called the number given to me by Voom for install support. They lady on the phone was extremely polite, and offered to lookup my account.
What did she find? No confirmation on reservation, failed attempt to call this morning. Problem is, there is no record of them calling on my caller ID, no record on my answering machine, and my wife, who was home all day, said no one called. I also brought up the fact that I confirmed yesterday, which she said they had no record of.
So, nearly three weeks later, I have no voom. I wasted a day off of work to be stiffed by an installer. What does Voom say? Oh, you signe dup for our biggest package.. I immediatly thought, OK, they will come soon, if not today, maybe saturday. No, I get offered a month free, and an install date of JULY 2ND.
JULY 2ND!!!!!
GIVE ME A BREAK VOOM.
Oh well, I have read dozens of horror stories about their installs and customer service on here and other places, and this just lives up to it.
No voom for me, and I am not planning on waiting any longer. They made my decision to shell out the extra cash for a DTV + HDTIVO unit that much easier.
I am sorry for the ranting, but this was exremely frustrating. Wish I could have had the service, but the fact that they couldn't do better then July 2ND in my area is obsurd.
Sorry again for the rant, just wanted people to hear about my experience, and warn them to keep on their butts on the installs.
Anthony
*I cross posted this at a few other sites that I am a part of, in case someone says... HEY HE POSTED THAT HERE!*
We'll I was ticked because here the guy is with the dish and STBs sitting there and he didn't have a damn ladder tall enough to reach the roof of my regular 2 story house. I was ticked after taking the day off of work. But I gave in and made another appointment for 2 guys with a 40 foot ladder. They came out a week later, and did a great job installing everything just the way I wanted it. (with a $40 fee, but I think it was worth it because they were both great guys) It stinks I had to take another day off of work and was delayed a week, but I've been VaVaVoomin ever since and am loving it. 
