I'm Leaving Directv!

[lizzie]

I just got off the phone with the customer service, and was treated very rudely by a supervisor. I have had service since 2010, and have had enough of their attitude. I had to wait on hold for over 30 minutes for the supervisor. The person couldn't even give me a straight answer about the length of my service. Then she told me to look on my account on the internet site for it, but wouldn't tell me exactly where it was locate on the site. I don't know what is going on with this company, but it seems that quality control has gone way downhill in the past few months. Dish maybe winning a new customer. I really miss my bud. Are there other options besides cable?

 

[mdram]

aahh csr reoulette. you will get that with any provider
call i made earlier this week went well

but if dish or cable have what you want, then do it.

 

[harshness]

Are there other options besides cable?

Your options depend entirely on your needs. IPTV and disc by mail may get you where you need to go but if you're a news or sports (or heaven forbid, weather) junkie, you'll have to find some manner of real-time TV.

If you log into your account, you won't have any trouble finding your information. The CSR can't do it for you and may have never been there themselves.

 

[jappleboy]

Sounds like to me that you checking on you 2 year contract with Directv and thinking about leaving any way. Go for it.

 

[raoul5788]

lizzie, I would try calling back. One bad call shouldn't cause you to switch providers unless the experience was beyond acceptable. Generally speaking, Directv's customer service is pretty good. From what I have read you won't do any better with a different provider, probably worse in fact. As to your service time, if you are looking for your contract end date, it's not on the internet. You must call to find that information out. Good luck!

 

[whitewolf8214]

Remember if you going to dish they will be losing amd we ifc tomorrow (Saturday ) and replacing them with in this article http://www.satelliteguys.us/dish-forum/283556-dish-t-will-drop-amc-networks-172.html#post2900632

 

[lizzie]

Your options depend entirely on your needs. IPTV and disc by mail may get you where you need to go but if you're a news or sports (or heaven forbid, weather) junkie, you'll have to find some manner of real-time TV.

If you log into your account, you won't have any trouble finding your information. The CSR can't do it for you and may have never been there themselves.

Could you please tell me what IPTV is?

 

[Mr Tony]

Internet TV...using things like netflix and hulu to watch programming

 

[Aridon]

Leave? Whatever fits your needs. Most all of us do it from time to time. We all know that idiots are abound in this world and some of them work for every TV provider in the world. Get used to it and if you want to leave your provider do it.

 

[lizzie]

lizzie, I would try calling back. One bad call shouldn't cause you to switch providers unless the experience was beyond acceptable. Generally speaking, Directv's customer service is pretty good. From what I have read you won't do any better with a different provider, probably worse in fact. As to your service time, if you are looking for your contract end date, it's not on the internet. You must call to find that information out. Good luck!

I did call back, and talked to a very nice lady that time. I think the first two agents were newbies. I guess I'll wait out my contract, but really don't watch enough tv to get my money's worth. I just hate that sometimes they tell you one thing, and then you call again and they tell you something else.

 

[lizzie]

I do like internet tv. There are so many programs that are free. It must be hard for the satellite companies and cable companies to compete with it.

 

[mccoyrj]

I did call back, and talked to a very nice lady that time. I think the first two agents were newbies. I guess I'll wait out my contract, but really don't watch enough tv to get my money's worth. I just hate that sometimes they tell you one thing, and then you call again and they tell you something else.

They should split the company into two entities...technical/programming called DirecTV, and a separate customer service department called InDirecTV.