I have my new 721 installed with a DP Quad LNB. It's delivered SW version is something like L054. It keeps cycling after I rebooted it. Dish CSR says I need to temporarily hook up a legacy LNB to download the new software. Has anyone heard of this?
Initial 721 SW Download Problem
- Thread starter gpflepsen
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Server Issues. We are very aware that there have been system issues the past few days. In troubleshooting the system, it has been determined that the issue is at our provider and is hardware related. As of 12:05 PM ET our provider has moved us to a new server.
Things seem to be running better on this new server. However in trying to diagnose the issue (before finding out it was a hardware issue) we made some system changes which we need to undo. So if you find any issues or errors please let us know in the Operations Center Forum.
Thank you for your patience! Sorry for the issue!
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yep
The 721 doesn't like to work with a quad from the get-go. Once you have the new software downloaded, you'll be OK
The 721 doesn't like to work with a quad from the get-go. Once you have the new software downloaded, you'll be OK
What a pain in the ass. The installer returned and hooked up a legacy quad. The 721 was stuck in a reboot cycle, it would show:
Verifying Hard drive...
Please wait...
Then it would turn off and do it again. After a looong time (30-45 minutes?) we were able to get the menu back on. Then it showed it was downloading Software Update. I left for two hours and it was working with SW version L171. Dish Advance Tech couldn't figure it out and is sending a replacement 721. So I have a replacement coming and the 721 I have now seems to be working now.
What can I do to really tax the 721? I'd like to "break it" so I can send it back if it truly is a problem receiver.
Verifying Hard drive...
Please wait...
Then it would turn off and do it again. After a looong time (30-45 minutes?) we were able to get the menu back on. Then it showed it was downloading Software Update. I left for two hours and it was working with SW version L171. Dish Advance Tech couldn't figure it out and is sending a replacement 721. So I have a replacement coming and the 721 I have now seems to be working now.
What can I do to really tax the 721? I'd like to "break it" so I can send it back if it truly is a problem receiver.
if you're not comfortable with it, just send it back and keep the new one. you can always say it wasn't booting when you had it. they know their software isn't the greatest.
I have downloaded hundreds of 721's before we shipped them out of the Dishstore. We do it for 2 reasons...
#1 To make sure there is no issues with the receiver rebooting for an hour and then having angry customers calling the office complaining we sold them a defective unit and demand some sort of compansation or a replacement unit to be shipped out to them.
#2 To help prevent Piracy since Software Version L054 makes the receiver very easy to hack.
But anyways, yes its perfectly normal for the receiver to reboot severl times. A matter of fact I have seen receivers reboot for up to an hour before the Point Dish screen will finally come up.
Best thing to do is leave the satellite feed connected while waiting for it to boot correctly, however if you do disconnect it, I have found it boots up faster but then you run the risk of it rebooting when you screw in the satellite feeds.
But I don't know what it is, but the unit is stable after the initial software download.
Other than that, any unit shipped with a yellow card is not on L054 which means the units are stable out of the box and will function properly without taking the initial software download.
#1 To make sure there is no issues with the receiver rebooting for an hour and then having angry customers calling the office complaining we sold them a defective unit and demand some sort of compansation or a replacement unit to be shipped out to them.
#2 To help prevent Piracy since Software Version L054 makes the receiver very easy to hack.
But anyways, yes its perfectly normal for the receiver to reboot severl times. A matter of fact I have seen receivers reboot for up to an hour before the Point Dish screen will finally come up.
Best thing to do is leave the satellite feed connected while waiting for it to boot correctly, however if you do disconnect it, I have found it boots up faster but then you run the risk of it rebooting when you screw in the satellite feeds.
But I don't know what it is, but the unit is stable after the initial software download.
Other than that, any unit shipped with a yellow card is not on L054 which means the units are stable out of the box and will function properly without taking the initial software download.
That was attempts to fix stubborn 721 by using L0.54 disk, ppl reported it works regardless of original software version.
